Dr. Simpson’s work treats emergency response as a unique
sector of service management, characterizing the elements of
successful operation under highly uncertain conditions. Principles
associated with the operation of successful emergency service
systems can, in turn, be acquired in some form by many other
organizations, to increase resilience against random disruptions of
normal operating conditions. Dr. Simpson has both published in the
area of emergency response modeling and won national recognition
for a teaching case study developed to teach modeling in the
context of structural fire-fighting. She has served as a volunteer
firefighter since 1997.
