IT Shared Service Desk
Membership
- Nancy Smyth*
- Daniel Arrasjid*
- Lynn Collis
- Mark Ferguson
- Gunther Kohn
- Joe Mantione
- Peter Rittner
- Karen Senglaup
- Matt Stock
- Linda Tallau
* Team Leaders
University at Buffalo - The State University of New York
UB 2020
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Strategic Strengths
- What is a Strategic Strength?
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- Progress - At-a-glance snapshot of updates and progress
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Project Index
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Overviews and progress updates
- Latest Updates
- IT Shared Service Desk
- Consolidation: IT Servers and Services
- Consolidation: Anti-Virus Patch
- Consolidation: Database Implementation
- Consolidation: Exchange E-mail Implementation
- Consolidation: File/Print Implementation
- Consolidation: UNIX E-mail Implementation
- Strategic Information Reporting Initiative (SIRI)
- Voice over IP (VoIP)
- Workstation Standardization
- Completed Projects
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UB 2020 > IT Transformation > Project Index > IT Shared Service Desk > Membership
Project Index
- Latest Updates
- IT Shared Service Desk
- Consolidation: IT Servers and Services
- Consolidation: Anti-Virus Patch
- Consolidation: Database Implementation
- Consolidation: Exchange E-mail Implementation
- Consolidation: File/Print Implementation
- Consolidation: UNIX E-mail Implementation
- Strategic Information Reporting Initiative (SIRI)
- Voice over IP (VoIP)
- Workstation Standardization
- Completed Projects
Meet the Vendors
- February 4, 2008
Shared IT Service Desk Vendor Demonstration
HP OpenView ServiceCenter
1:00 PM - 3:45 PM
120 Clemens - February 5, 2008
Shared IT Service Desk Vendor Demonstration
BMC Remedy Action Request System
1:00 PM - 3:45 PM
120 Clemens - February 6, 2008
Shared IT Service Desk Vendor Demonstration
CA Unicenter Service Desk
1:00 PM - 3:45 PM
120 Clemens - See Vendor Demonstration Resources (UBITName required)