University at Buffalo - The State University of New York

Findings

We completed an internal and external assessment of HR relying and building on the feedback provided during Phase I of UB 2020, specifically the workshops, survey data, and service mapping. We also completed an external assessment looking at both comparable universities and industry. There are three major findings:

1. HR processes are inefficient and are not enabled by technology:
   • 23,000 Personnel Transaction Forms (PTF’s) with a 70% error rate resulting in a 20% payroll error rate
   • 350 initiators of PTF’s
   • Time and Attendance — 160,000 pieces of paper, 200 people involved
   • Recruiting — manual process
2. Strategic HR services are not being provided across campus:
   • No institutional training and development
   • No institutional compensation/benefits strategy
   • Not anticipating future staffing demands
   • No career pathing
   • No formal succession planning
3. HR policies and processes are applied inconsistently across campus:
   • Compensation inequities
   • Classification inequities
   • Performance management inequities