The Student Systems Transformation Executive Steering Committee
and Project Team have worked with the UB community to develop
Guiding Principles that will serve as the foundation of our student
system selection and implementation.
Provide direction and guidance for
transforming UB's student services environment;
Provide statements of preferred approach,
practice or agreement;
Clearly define the fundamental ways that
UB will change the way it delivers student services; and
Establish a standard of personal and
organizational behavior that aligns with and supports the goals of
SST Project Guiding Princples
Students, faculty and staff should have easy, well supported
ELECTRONIC ACCESS to the data and information necessary to perform
and manage their university functions, thereby eliminating the need
to create shadow systems.
For EVERY student-related process, we will: Identify the
customers of the process; Work with them to determine their real
needs; and Strive to provide them with outstanding CUSTOMER
We will treat information as a strategic asset that is:
COMMONLY DEFINED; electronically CAPTURED ONCE at its point of
origin; and appropriately SHARED across the entire
We will become an institution that makes "DATA BASED" decisions
through the use of "easy to use" management reporting processes and
We will collaboratively develop COMMON student processes and
data across the entire institution, while still supporting the
truly unique and compelling needs of our schools.
CUSTOMIZATIONS to the new student system will be kept to an
ABSOLUTE MINIMUM. Any request for a customization will be subject
to a thorough business case review to justify its necessity. More
information on customization. (142 KB)
We will maximize our use of new student system SELF-SERVICE
We will establish DECISION DUE DATES to keep our projects on
time and on budget. If these due dates are not met, the delayed
decision will immediately be escalated and made by the appropriate
decision maker - the project will then move on.
We will work as a "SILO-FREE" TEAM to solve the problems of our
students, faculty, staff and institution.
We will create CUSTOMER PARTICIPATION OPPORTUNITIES and TWO-WAY
COMMUNICATIONS channels to ensure that our project choices meet
REAL user needs.
FULL PARTICIPATION is expected - non-responsiveness or
non-engagement implies agreement.