Root Cause Analysis and Corrective Action (RCA8)

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This course is designed to improve the problem-solving skills of all employee levels in any industry – from health care and finance to human services and manufacturing – by providing an understanding of the processes and techniques for root cause analysis and effective corrective action.

Topics covered include:

  • How to use corrective action to reduce costs and increase profits
  • Using corrective action as a business tool, and not just a quality tool
  • Identifying the problem
  • Containment and remedial action
  • Determining root cause
  • Causes vs. symptoms
  • Generating corrective action
  • Implementing actions
  • Following up to verify effectiveness
  • Tools and techniques that make the process simple yet effective

Concepts are reinforced through group workshop exercises.

Hours: 8

Learning Outcomes

  • Create a problem statement
  • Analyze the root cause of the problem
  • Develop a corrective action plan to prevent the problem from recurring

Intended Audience

Range of positions at any type of organization, from shop floor employees to executives

Prerequisites

Identification of one actual problem to present in class, with knowledge gathered about what happened, by whom, and why  

Credential Opportunities

  • Digital badge: Anyone who completes the course and submits a satisfactory written response to TCIE-generated questions earns a digital badge.
  • Continuing Education Units (CEUs): TCIE grants 0.6 CEUs upon full attendance and participation of this course.
  • Professional Development Hours (PDHs): TCIE grants 6 PDHs upon full attendance and participation of this course for a fee of $25.

Course Schedule

8 a.m. to 5 p.m.

October 22, 2025

Baird Incubator, Room 206/208

1576 Sweet Home Road

Amherst, NY 14260

Map and directions to TCIE.

Instructor Bio: Peter Baumgartner, CLSSMBB

Peter Baumgartner, a Certified Lean Six Sigma Master Black Belt, is UB TCIE’s Operational Excellence Director. As a resident expert in Lean Six Sigma, he has delivered substantial, validated hard savings across a variety of projects in such industries as manufacturing, medical devices, building materials, publishing, finance, IT, food service and automotive. He has nearly 10 years of experience with a global company in serving as the lead on a multitude of process improvement project teams that have delivered record performance in yields, cost reduction, quality and safety. Baumgartner has an advanced understanding and application of statistics, and develops the potential in others through helping them understand Six Sigma and Lean methodologies.  

Cost

$395

QUESTIONS

Any questions or interest in future openings, please contact:

Gary Simon
ggsimon@buffalo.edu
(716) 645-8837

Registration

Availability is a based on a first come, first paid basis. Payment must be made before being confirmed in the course. Fill out the form below, and then you will be taken to UB Marketplace. Thank you!