Are your company’s instructional documents easy to interpret and effective in explaining to your employees how things are to be done? Are you struggling with the concept of document control?
This course covers the characteristics of effective instructional documents and the process of document control. It provides tools to create instructional documents that direct employees in the correct completion of activities. It demystifies the document control process, showing how easy it is to ensure availability of the most current instructional documents and eliminating one of the highest sources of nonconformities identified during ISO-based management system audits.
Topics covered include:
During the second half of the day, participants will use an actual activity at their place of employment to create an outline and devise primary components of an instructional document.
Anyone responsible for writing or controlling instructional documents, such as procedures, work instructions and standard operating procedures
Identification of one of the following to present during the class: an activity at your company that requires the creation of instructional documentation, or an existing document for an activity in need of improvement. For either scenario, be prepared by gathering information about:
8 a.m. to 5 p.m.
February 26, 2020
Don provides training, management system development & implementation consulting, and procedure-writing assistance on a range of ISO-based Standards, including ISO 9001, ISO 14001, ISO 22000 and OHSAS 18001. He performed third party audits for 20 years. His client base covers a broad scope of industries, including food, petroleum, chemical, steel fabrication, printers, distribution, industrial/automotive/military equipment manufacturers, plastics, waste management, transportation, construction and chemical product suppliers. Don is also a Certified Lean Professional and Certified Six Sigma Green Belt. He delivers instruction and directs Lean projects on a wide range of techniques, including value stream mapping, 5S, set-up reduction, pull systems and Kaizen events.