Creating and Controlling Instructional Documents

This course is available for open enrollment.

This course covers the characteristics of effective instructional documents and the process of document control. It provides tools to create instructional documents that direct employees in the correct completion of activities. It demystifies the document control process, showing how easy it is to ensure availability of the most current instructional documents and eliminating one of the highest sources of nonconformities identified during ISO-based management system audits.

Hours: 8

Learning Outcomes

  • Understand the basics of document control and how to comply with the associated requirements of ISO standards
  • Create an outline and devise primary components of an effective instructional document

Intended Audience

Anyone responsible for writing or controlling instructional documents, such as procedures, work instructions and standard operating procedures


Identification of one of the following to present for class:

  • An activity at your company that requires the creation of instructional documentation
  • An existing document for an activity in need of improvement