Grocery stores weren't ready for COVID-19 outbreak

Published April 1, 2020


Nallan Suresh, UB Distinguished Professor of operations management and strategy in the School of Management and associate director of the Stephen Still Institute for Sustainable Transportation and Logistics, was interviewed for a story on WGRZ-TV​ about how the grocery store industry was caught off guard by the surge of customers reacting to the coronavirus outbreak. "

By hindsight, I think we could’ve said that we should also be looking at how consumers are behaving in other countries which were hit by this before us, so those are all lessons we will take going forward," Suresh said. 

View the story here.​