Lee H. Melvin is the vice provost for enrollment management at the University at Buffalo, State University of New York. He serves on the president’s and provost’s leadership teams and is responsible for leading, developing, articulating, and implementing an enrollment management strategy with the primary vision of maintaining academic momentum and moving UB to higher levels of institutional distinction. Melvin oversees the offices of financial aid, undergraduate and graduate admissions, international enrollment, Arthur O. Eve Educational Opportunity Program, marketing and communications, and 1Capen.
Melvin came to UB from Cornell University, where he was the associate vice provost for enrollment management. Prior appointments included his service as the vice president for enrollment management and director of admissions at the University of Connecticut.
Vice Provost Melvin has extensive experience in creating and implementing strategic enrollment plans and in developing and managing data-driven strategies that leverage financial aid. He has expertise in the use of predictive modeling software and is nationally recognized as an expert in strategic marketing, recruiting and yield programs.
He is a member of numerous professional and national organizations, including the National Association of College Admission Counseling, the American Association of Collegiate Registrars and Admissions Officers, College Board and the National Association of Graduate Enrollment Management. Melvin is also a founding member of the Coalition for Access, Affordability, and Success.
Melvin earned a bachelor’s degree in music education from Houston Baptist University and a master’s degree in music from the University of Michigan-Ann Arbor.
John Gottardy is the director of UB’s Financial Aid office. As the unit’s chief financial aid officer, he oversees the awarding, disbursement, and reconciliation of all federal, state and institutional funding. John holds a bachelor’s degree from the Pennsylvania State University. He has been with the university and in this role for five years.
Kira Love is the Office of Admission’s director of transfer experience and summer/winter sessions. Kira is responsible for the strategic vision that drives transfer student recruitment and enrollment, with a focus on developing partnerships that enhance the transfer student experience. Additionally, she is responsible for growing and enhancing the university’ summer and winter sessions. Kira holds a master’s degree from Syracuse University and a bachelor’s degree from UB. She has been in her current role for four years and with the university since 2011.
Jennifer Markee is the strategic operations manager of 1Capen, the university’s centralized destination for essential student services. In this capacity, she provides the operational support and guidance critical to division-wide efficiency and effectiveness. Jennifer holds a master’s and a bachelor’s degree from UB. She joined UB in 2003 and has been part of enrollment management since 2013.
Troy A. Miller is the associate vice provost and director of admissions for UB’s Office of Admissions. Responsible for leading all aspects of undergraduate recruitment and enrollment, Troy deploys a forward-thinking, innovative and dynamic admissions strategy that enhances the university’s academic quality and elevates it to higher levels of institutional distinction. Troy is a U.S. Army veteran and is currently pursuing a PhD. Troy brings more than 18 years of experience in progressive enrollment management to UB, which he joined in 2018.
Ben Olsen is the associate director of data analytics for the Office of Admissions. He coordinates the processing and output of strategic data that enables the university to make informed, evidence-based decisions in support of its recruitment, enrollment and retention goals. Ben earned a bachelor’s degree from St. Bonaventure University and joined UB in 2016. He has been in his current role for three-and-a-half years.
Rose Polino serves as the human resources and financial manager for enrollment management, where she provides guidance on the development and maintenance of annual and long-range human resource, finance, project and strategic planning goals for the units within the division. A UB alumna and member of the university for more than 20 years, Rose has been in her current role since 2015.
Dawn Reed is the director of Interdivisional Marketing & Communications – Enrollment Management, a unit dedicated to delivering best-practice, coordinated and focused communication services across a wide range of digital and print media. In her current role, Dawn oversees the strategic vision, development and deployment of elevated communications that advance the university’s recruitment and retention initiatives. Dawn holds a master’s and bachelor’s degree from SUNY Empire State College and has been a member of the UB community for 19 years. She has been in her current role since 2015.
Betsy Rodriguez is the director of UB’s Arthur O. Eve Educational Opportunity Program (EOP), an academic and student enrichment program for students who have demonstrated their potential to succeed at UB despite economic or social barriers. In her role as director, Betsy oversees all aspects of EOP’s program development, delivery and promotion in accordance with state and university requirements. Additionally, Betsy leads her staff in fostering relationships campus-wide that lead to meaningful opportunities for EOP students. Betsy is a licensed clinical social worker and diversity advocate who joined EOP in 2019. She has been with the university since 2010.
Steven Shaw is the associate vice provost and director of UB’s international enrollment management and international admissions office. This unit is responsible for recruiting and enrolling a diverse class of international students who will contribute to UB’s nationally ranked internationalization efforts. Steven has lived and worked in Thailand, Cambodia and Malaysia for more than 10 years. After completing a master’s degree from the University of Washington, Steven joined UB in 1992, serving in various capacities in UB programs in Cambodia and Malaysia. Steven joined the UB Office of International Education in 1998 and moved to UB’s enrollment management division in 2020.