Common Questions - Zoom

Always choose Sign in with SSO and then enter your UBITName and password.

Yes. If you chose a login method other than SSO, follow the steps to Switch your old Zoom account.

If you had a Zoom account prior to March 18, 2020 and used your UBITName to login, follow the steps to Switch your old Zoom account.

Make sure you are visiting buffalo.zoom.com, and click Sign in. 

1. If you have a volunteer appointment (not faculty/student/staff) - ask your departmental IT group to get added to exception group. 
   
2. Ensure you are logging into Zoom with your UBIT credentials, not Google. Be sure to choose “Login with SSO” when prompted, and enter “buffalo” for the company domain. See complete instructions for correctly signing in.
3. Ensure Duo two-step verification is working. If you have any problems with Duo, call 716-645-3542 and select the option at the menu that mentions Duo, accounts, or passwords.
4. If you had a free Zoom account with “@buffalo.edu” account (ie you have a 40 minute limit on your meetings), switch your account.
5. Look in your email spam folder for email invite from UB Zoom Admin to activate your account. This is not spam. Follow the instructions.

See Changing settings in the desktop client or mobile app

Personal Meeting Rooms are great for small informal meetings with staff and colleagues at UB.  They are not good for larger more formal meetings, online class sessions or anytime you are meeting with someone outside the UB community. You should always schedule a meeting when the meeting is for a course, is a formal department meeting or if your meeting includes anyone from outside of UB.

See Joining a Meeting

Press the Esc key

Yes. For turning off chats and more, see Controlling and Disabling In-Meeting Chat

1. During the meeting, click the three-dot menu on the bottom-right of the chat window
2. Click Save Chat

See Host and Co-Host Controls in a Meeting

See Polling for Meetings

See Nonverbal Feedback During Meetings

See Getting Started with Breakout Rooms

See Pre-assigning participants to breakout rooms

Assign each student with a breakout room. See Getting Started with Breakout Rooms

Yes! Use either of these guides to learn how to grant control, and how to control the slides:

• Zoom article: How to use slide control in a meeting or webinar
• Zoom video: Slide Control for Zoom Meetings and Webinars
  

It's best to have the windows open on your desktop that will be shared during your meeting.  Collapse or minimize any other windows to make it easy to select different screens to share. This will make locating your screens easier when you select Screen Share.

Here are two good examples:

• https://it.umn.edu/zoom-hold-online-office-hours
• https://itconnect.uw.edu/tools-services-support/voice-video/zoom-video-conferencing/teach/office-hours/

See Desktop Client and Mobile App Comparison

Schedule the meeting as you normally would. Then, copy the invite information that is automatically generated. You can use class lists in HUB or UB Learns to email the invitation info.

In real-time you can open the participants panel and scroll through all the participants currently in attendance. After the meeting, go to your profile and click on Reports.

By default, Chat or (if you are screen sharing) More will flash, and a sound notification will play. If you don't hear the sound, in your Zoom window (before a meeting) go to Gear Icon (Settings) > Chat > Play sound when I receive a new message

If all the hosts would be joining that meeting every time it's scheduled, make them alternate hosts. If they are attending different meetings at the time of the class, they will need to schedule each meeting individually with the right host. Delegating scheduling could work depending on the context; that's the scenario where you let someone schedule a meeting for you, and then you host it.  

This requires an additional program to be installed on your device.

• If you are using a UB-owned or managed computer, contact your departmental IT support to install the plugin
• For personally owned faculty or staff machines, visit zoom.com/download and click *BELOW* the blue button, on "Download Zoom Plugin for Microsoft Outlook":

See Zoom for Outlook Add-in for use instructions.

Recordings are stored in both the Zoom cloud and Panopto in the personal folder of the host.

Yes you can record without any participants. You will be emailed a link to your recording which you can then download and save to any location.

You will be emailed a link to your recording which you can then download and save to any location.

No, the host has to start live transcription for each meeting.

Live transcripts can be saved by anyone in the meeting. There is no way to turn this feature off.