Service Description:


KeySystems GFMS is electronic key management which tracks key use & sends email alerts to custodial supervisors regarding unreturned keys.

Intended Audience: Sodexho, Facilities Operations

Availability: 24 x 7

Application Support: Monday - Friday 8 a.m. - 5:00 p.m. 

How to access: Web

Upstream/Downstream Dependencies (internal use only): SQL 2012; keybox hardware on SCADA network

Service Level Statement Form

Response Hours Definition 1st Tier 2nd Tier
1. Urgent
Business cannot function without an immediate resolution of the problem. 1 Hour  
2. High Problem has immediate workaround but there is high probability business will be impacted. 2 Hours  
3. Normal
Question or issue not affecting the conduct of normal business. 1 Business Day  
4. Limited

After the first contact all further work will be estimated and scheduled as time permits.

2 Business Days  
5. None

No assistance available, however, we may be able to direct to other resources.

2 Business Days  
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