UBIT SECURITY ALERT, 3/31/2023: UB Login Phish - Do not click 'Do not click 'NOTICE: Campus Email Policy Violated' email (3/31/23) Service Description:
KeySystems-Keybox
KeySystems GFMS is electronic key management which tracks key use & sends email alerts to custodial supervisors regarding unreturned keys.
Intended Audience: Sodexho, Facilities Operations
Availability: 24 x 7
Application Support: Monday - Friday 8 a.m. - 5:00 p.m.
How to access: Web
Upstream/Downstream Dependencies (internal use only): SQL 2012; keybox hardware on SCADA network
Service Level Statement Form
| Response Hours | Definition | 1st Tier | 2nd Tier |
|---|---|---|---|
| 1. Urgent | Business cannot function without an immediate resolution of the problem. | 1 Hour | |
| 2. High | Problem has immediate workaround but there is high probability business will be impacted. | 2 Hours | |
| 3. Normal | Question or issue not affecting the conduct of normal business. | 1 Business Day | |
| 4. Limited | After the first contact all further work will be estimated and scheduled as time permits. | 2 Business Days | |
| 5. None | No assistance available, however, we may be able to direct to other resources. | 2 Business Days |
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