Spam filters and blocking

Learn how to decrease unwanted emails, how to view and restore mail that the system has marked as spam, and how to block certain senders.

Spam filter for UBmail for faculty and staff

The spam filter for UBmail for faculty and staff automatically blocks messages with a high probability of being spam. Log in to:

  • See blocked messages
  • Mark blocked messages as trusted (not spam)
  • Deliver blocked messages
  • Approve and block senders
  • Specifiy how long to hold blocked messages
  • Remove a spam filter

Microsoft Outlook’s junk email filter

Instructions for Office 2019, 2016, 2013 or 2010 for Windows

  • Microsoft Outlook’s junk email filter is designed to keep junk email messages, also known as spam, from cluttering your inbox.
  • By default, the junk email filter’s protection level is set to Low, which is the setting designed to catch the most obvious spam.
  • Messages detected by the junk email filter are moved to Outlook’s Junk E-mail folder.

Setting up distribution list rules

Review and verify Inbox rules and filters to see if a rule is created using a Distribution list in the From and filtering to a specific folder.

  1. In Outlook, select Advanced Options
  2. On the Rules Wizard screen, under Which conditions do you want to check?
    • Select “with specific words in the sender’s address”
    • Click on the specific words
    • Enter a string or phrase within the distribution list name to filter messages from
  3. Click Next
  4. If you wish the rule to move matches to a specific folder:
    • Select Move to a specific folder condition and select the desired folder.
  5. Continue building the rule.

Do not select the “From” condition. You may find emails from individuals on the distribution list filtered into the selected folder.  

Common questions

Why are client-side rule filters missing after I changed them using a browser (especially Chrome or any Chrome device, i.e. Chromebook, etc.) through Outlook Web App (

We advise that the Outlook client (not OWA) be used to create and manage all client side filter rules. Not doing so can produce unexpected results within your set of configured rules.

Still need help?

Contact the UBIT Help Center.