Known Issues - Updated 10/12/2021
On this page:
Update your browsers to avoid issues with the content editor and other application components
Users with older versions of Chrome, Firefox, Safari and Edge may have issues with the content editor, such as blank entries or messages stating that you must enter text even though you have already done so.
Keeping your browsers up-to-date is essential not only for UB Learns but for other web-based applications. Links to browser update information are below.
Content editor (toolbar used for editing text boxes)
If you are experiencing inconsistent behavior with the content editor, make sure that the language setting for your profile is System Default (English - UB Learns).
Open Issues
Oct. 12, 2021
Error message when submitting a group assignment
When a student submits a group assignment, an error message stating “Failed to submit Assignment. Please try again.” may appear. However, the submission has been successful. A student can verify that the document has been submitted by clicking Cancel and then opening the group assignment again.
Blackboard is aware of the issue and working on a solution.
Resolved Issues 2021
RESOLVED: Feb. 8, 2021
There was an issue with Respondus LockDown Browser for Windows and assessments using essay and short answer questions
Windows users need to use Respondus LockDown Browser version 2.0.7.00 or later.
LockDown Browser prompts users to upgrade upon launching the application.
Resolved Issues (2020)
RESOLVED: Nov. 30
For instructors only: Inconsistent behavior when adding assessment feedback while using the Grade Questions tool.
- Some instructors were unable to leave feedback, or feedback was not saved, when grading assessments question by question (Grade Questions tool).
- This issue has been resolved with a high-priority update from Blackboard
RESOLVED: Nov. 21
iOS apps for UB Learns (Instructor v3.7 and Blackboard v5.9) do not show main navigation menu.
- This issue has been resolved with high-priority iOS app updates from Blackboard (Instructor v3.9.1 and Blackboard v5.9.1).
- If you have automatic updates turned off on your iOS device, you will need to update the apps manually.
RESOLVED: Nov. 6
Inconsistent behavior was reported regarding the content editor (toolbar used for editing text boxes) in UB Learns.
- This issue was resolved by the UB Learns support team within five hours of the first report.
- For those using English for their language settings in UB Learns, make sure that the language setting for your profile is System Default (English - UB Learns). Learn about setting your profile language.
RESOLVED: Oct. 15
Blackboard receiving some reports of connectivity issues (UB Learns is hosted on Blackboard's servers).
- Blackboard reported connectivity issues lasted less than 15 minutes.
- UB Learns support team only received one notice of the issue.
RESOLVED: Oct. 14
Processing time delays with SafeAssign due to the high load of incoming papers.
- Blackboard reported the backlog was cleared within a day, and processing times returned to normal.
RESOLVED: Oct. 9
Ally experiencing some processing delays.
- Issue resolved by Blackboard.
RESOLVED: Oct. 1
UB Learns course list improperly displayed in Firefox 81.0.
- Issue resolved by updating Firefox to version 81.0.1.
RESOLVED: Sept. 30, 2020
Intermittent Issue with Panopto Quiz Grade Not Passing Back to UB Learns.
- Issue resolved by Panopto.
RESOLVED: Sept. 28
Respondus Monitor in UB Learns not available for students.
- UB increased the number of available licenses to account for the increased use of Respondus Monitor due to more courses being taught online.
RESOLVED: Sept. 24
UB Learns assessment passwords not working consistently.
- An update issued by Blackboard resolved the issue.
