Known Issues - Updated 04/22/2021
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Update your browsers to avoid issues with the content editor and other application components
Users with older versions of Chrome, Firefox, Safari and Edge may have issues with the content editor, such as blank entries or messages stating that you must enter text even though you have already done so.
Keeping your browsers up-to-date is essential not only for UB Learns but for other web-based applications. Links to browser update information are below.
Content editor (toolbar used for editing text boxes)
If you are experiencing inconsistent behavior with the content editor, make sure that the language setting for your profile is System Default (English - UB Learns).
Open Issues
RESOLVED - Feb. 8, 2021
Issue with Respondus LockDown Browser for Windows and assessments using essay and short answer questions
Windows users need to update Respondus LockDown Browser to the latest version (2.0.7.00)
When using an older version of Respondus LockDown Browser for Windows, a student may see an error message about unanswered questions when submitting an assessment that includes essay or short answer questions. However, the student's responses are saved as part of the student's assessment attempt.
The latest version of LockDown Browser for Windows (2.0.7.00) fixes this issue. Students can apply the update from within LockDown Browser for Windows (click the “i" icon in the toolbar and then select Check for newer version) or download and run the full installation program.
Sept. 30, 2020
Intermittent Issue with Panopto Quiz Grade Not Passing Back to UB Learns.
There is an intermittent issue that can cause Panopto quiz grades to not pass back to UB Learns for some students. The vendor is working to mitigate this issue, and has offered two workarounds:
- Option 1. If the student relaunches the video and clicks Finish on the quiz, the grades may post to UB Learns.
- Option 2. Instructors can reach out to Panopto support.
- Monday through Friday, 8 a.m. to 8 p.m.
- support@panopto.com
- 855-765-2341
Resolved Issues (2020)
RESOLVED - Nov. 30
For instructors only: Inconsistent behavior when adding assessment feedback while using the Grade Questions tool.
- Some instructors were unable to leave feedback, or feedback was not saved, when grading assessments question by question (Grade Questions tool).
- This issue has been resolved with a high-priority update from Blackboard
RESOLVED - Nov. 21
iOS apps for UB Learns (Instructor v3.7 and Blackboard v5.9) do not show main navigation menu.
- This issue has been resolved with high-priority iOS app updates from Blackboard (Instructor v3.9.1 and Blackboard v5.9.1).
- If you have automatic updates turned off on your iOS device, you will need to update the apps manually.
RESOLVED Nov. 6
Inconsistent behavior was reported regarding the content editor (toolbar used for editing text boxes) in UB Learns.
- This issue was resolved by the UB Learns support team within five hours of the first report.
- For those using English for their language settings in UB Learns, make sure that the language setting for your profile is System Default (English - UB Learns). Learn about setting your profile language.
RESOLVED Oct. 15
Blackboard receiving some reports of connectivity issues (UB Learns is hosted on Blackboard's servers).
- Blackboard reported connectivity issues lasted less than 15 minutes.
- UB Learns support team only received one notice of the issue.
RESOLVED Oct. 14
Processing time delays with SafeAssign due to the high load of incoming papers.
- Blackboard reported the backlog was cleared within a day, and processing times returned to normal.
RESOLVED Oct. 9
Ally experiencing some processing delays.
- Issue resolved by Blackboard.
RESOLVED Oct. 1
UB Learns course list improperly displayed in Firefox 81.0.
- Issue resolved by updating Firefox to version 81.0.1.
RESOLVED Sept. 28
Respondus Monitor in UB Learns not available for students.
- UB increased the number of available licenses to account for the increased use of Respondus Monitor due to more courses being taught online.
RESOLVED Sept. 24
UB Learns assessment passwords not working consistently.
- An update issued by Blackboard resolved the issue.
