Known Issues - Updated 01/07/2022

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Update your browsers to avoid issues with the content editor and other application components

Users with older versions of Chrome, Firefox, Safari and Edge may have issues with the content editor, such as blank entries or messages stating that you must enter text even though you have already done so.

Keeping your browsers up-to-date is essential not only for UB Learns but for other web-based applications. Links to browser update information are below.

Content editor (toolbar used for editing text boxes)

If you are experiencing inconsistent behavior with the content editor, make sure that the language setting for your profile is System Default (English - UB Learns).

Learn about setting your profile language

Open Issues

Jan. 7, 2022
Issue with assessments using Force Completion and Auto-Submit with a Timer

If a student starts an assessment that was created using force completion and auto-submit with a timer but closes the browser window before the assessment is finished, the student will see the following message when trying to start another attempt:

"You already opened the assessment in another window or tab, and must submit it in the same window or tab where you first opened it. If you closed it by mistake, contact your instructor."

The student will only be able to start another attempt once the timer of the previous attempt expires or the instructor has cleared the previous attempt.

Blackboard is aware of the issue and working on a solution.

Jan. 7, 2022
Font selection is not saved when editing text in the content editor

When highlighting and changing the font in the content editor, text may revert to the original font when Submit is clicked.

Blackboard is aware of the issue and working on a solution.

Jan. 7, 2022
Unable to reorder course menu items

An instructor attempting to drag a course menu item to a new location may find that it returns to its original location once the mouse is released.

Blackboard is aware of the issue and working on a solution. However, until a solution is released, Blackboard has recommended two workarounds.

  • Use the keyboard-accessible reordering dialog box (double-arrow icon at the top of the course menu) instead of drag and drop.

OR

  • Zooming the browser window to 125 percent (CTRL-+) will allow drag-and-drop to function as expected. Ensure you are dragging from the left side of the item so that you see the cross-hairs before attempting to drag and drop.

Nov. 16, 2021
Students unable to open documents in UB Learns when using Microsoft’s Edge browser

Some students may see an error message when opening documents using Microsoft‘s Edge browser. Blackboard and Microsoft are aware of the issue and working to resolve; no permanent fix is available.

Currently, the recommended workaround is to use an alternate browser (Firefox, Chrome, Safari).

Students may also try changing the download settings in Edge (if applicable):

  1. Click the ellipsis icon (three dots) in the upper-right corner of the browser window.
  2. Choose Settings from the drop-down menu.
  3. Click Downloads.
  4. Turn off Open Office files in the browser.

Oct. 12, 2021
Error message when submitting a group assignment

When a student submits a group assignment, an error message stating “Failed to submit Assignment. Please try again.” may appear. However, the submission has been successful. A student can verify that the document has been submitted by clicking Cancel and then opening the group assignment again.

Blackboard is aware of the issue and working on a solution.

Need additional help?

Use our contact form to submit a help ticket (you may be asked for your UBITName and password). After the form is submitted, a member of the UB Learns support team will follow up with you within one business day.