Supported Browsers for Echo360

Echo360 does not work with HTML5, 64-bit browsers or 64-bit Flash.

Browser Information

Echo360 works with:

  • Microsoft Edge (Windows)
  • Internet Explorer with Flash installed (Windows)
  • 32-bit versions of Firefox (Windows), see below
  • Safari (Macintosh)

Echo360 does not work with:

  • Google Chrome (Windows)
  • 64-bit versions of Firefox (Windows)

Download a 32-bit Version of Firefox for Windows

If you have either a 32- or 64-bit operating system, you can download a 32-bit version of Firefox to view Echo360 recordings:

  1. Go to
  2. Do not click the green download button, instead click Advanced install options & other platforms, which is below the green button.
  3. Download the Windows 32-bit version and install

Contact the UBIT Help Center

You may also send us an email, or use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email ONLY if you have access to it