Connecting and Email

This help website is only for Blackboard.

UB's primary Learning Management System is now UB Learns, powered by Brightspace.


Find answers to general questions about email.

On this page:

What if I forgot my UBITName (username) or password?

What if I can’t connect to UB, log into UB Learns, operate my computer or download/install software?

For help with these issues contact the UBIT Help Center:

  • Silverman 3rd floor library
    University at Buffalo
    Buffalo, NY 14260
  • (716) 645-3542

Why am I not receiving email from my class?

UB Learns will only send email to your UB email account.

Visit Email at UB for answers to common questions about email at UB, such as instructions for setting up your email.

You can send email to course participants while using UB Learns. You will not receive email within UB Learns; you must use an email program to read email sent from UB Learns.

How do I set up my email?

Set up UB email

Configure your email client using the instructions on the Email at UB webpage. All email delivered through UB Learns will be sent to your UB email account.

Need additional help?

Use our contact form to submit a help ticket (you may be asked for your UBITName and password). After the form is submitted, a member of the UB Learns support team will follow up with you within one business day.