Reaching Others University at Buffalo - The State University of New York
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Find answers to some of the most frequently asked questions about ResponseWare.

What are the concerns regarding ResponseWare?

The UB wireless network may be insufficient to support all student ResponseWare connection attempts. Wireless Access Points are installed and configured for average usage patterns for a specific location. These locations include classrooms, hallways and informal learning spaces.

Wireless connectivity is not guaranteed. Students’ smart devices may fail to connect to the network, lose a network connection, experience connection timeouts or be disconnected from the ResponseWare application.

We strongly suggest students use clickers (ResponseCard models RF, XR or NXT).

What happens if my device goes to sleep during a session?

  • iPhone or iPod Touch
    Unlock your device. ResponseWare will rejoin the interactive polling session automatically.
  • BlackBerry Smartphone
    Refresh the session to rejoin the interactive polling session.

Can I return a license?

ResponseWare subscription licenses may be refunded in full 14 days from the date of purchase. Returns are not permitted after 14 days. For additional information, please see the Turning Technologies Return Policy.

How do I change my account password?

  1. Go to using a web browser.
  2. Select Manage Account.
  3. Log into your ResponseWare account by entering your email address and password.
  4. Select Change Password.
  5. Enter the requested information in the fields provided.
  6. Select Change.
  7. Confirmation will display that your password has been successfully changed.
  8. Select Continue to return to your account home page.

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