Step-By-Step Instructions

Logging Into and Using the Self-Care Portal

The Self-Care Portal is a Web-based interface used to set and access additional phone features.

Operating System: Windows, Macintosh, Linux

Applies to: Faculty and Staff; Student employees who have access to a campus telephone

Last Updated: August 11, 2017

Features of the Self-Care Portal

Logging In To Self-Care Portal

  1. Go to Self-Care Portal. The machines have self-signed certificates.
  2. Enter:
    • Your UBITName (faculty and staff) or 
    • Self-Care Portal user ID (graduate students and exception accounts)
  3. Enter:
    • Your UBITName Password (faculty and staff) or 
    • Self-care portal password (graduate students and exception accounts)
  4. Click Login.

Change Your Phone Services PIN for Extension Mobility Customers

Extension Mobility customers use a feature that provides access to UB phones in different locations.

  1. Log into Self-Care Portal.
  2. Select the General Settings menu.
  3. Scroll to Phone Services PIN.
  4. Enter your new Phone Services PIN under New Phone PIN (must be only a number between 1 to 128).
  5. Enter your new Phone Services PIN a second time under Confirm New Phone PIN.
  6. Click Save.

Common Questions

I am having problems with the Self-Care Portal. What can I do?

Make sure you have the latest version of your Web browser. If that doesn’t help, please contact the UBIT Help Center using the form below.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email, if known