Answer Calls on Any UB Phone or Your Cell Phone

Single Number Reach (SNR) allows you to answer incoming calls on any UB phone or your personal cell phone. When calls are made from your personal cell phone to other UB phones your UB extension will appear in the caller ID.

Operating System: Windows, Macintosh, Linux

Applies to: Faculty and Staff; Student employees who have access to a campus telephone

Last Updated: October 24, 2019

A call can be picked up in-progress on a UB phone or your personal cell phone without losing the connection. SNR calls which are not answered are directed to your UB phone voice mail box.

Single Number Reach Options

1. Launch the Self-Care Portal

Sign into self care portal with UBITName/password (faculty/staff) or seven digit number/telephone PIN (all others).

2. Enter your UBITName  and UBITName password.  Click Sign In.

From Additional Phones select Add an additional phone so you can be reached when you are not at your desk.

3. From the My Phones menu, navigate to the Additional Phones section. Select Add an additional phone so you can be reached when you are not at your desk. 

4. Complete the Additional Phone settings.  

  • Phone Number or URI: This is the cell phone number, which will ring following a two second delay, along with your UB phone, when this feature is enabled. See below phone number formats.
    • 716 Area Code: +1716XXXYYYY
    • All other area codes: +1XXXYYYZZZZ
  • Description: A text description of the device that will ring.
  • Enable Single Number Reach: This feature will ring the remote destination at the same time your UB phone rings. By default, this service is set to "always on" when enabled.  If this feature is selected, you can also create a schedule for specific times that the cell phone will ring.  
  • Enable Move To Mobile: This feature allows you to transfer active calls to and from your UB phone and cell phone.
  • Advanced call timing: The parameters in this section are system defaults which for most people do not have to be modified. If modifications are made it is recommended you re-test for correct feature functionality.
Press the mobility softkey.

5. Enable Mobile Connect to transfer active calls from your UB phone to your cell phone by pressing the Mobility Softkey.

6. The Current Mobile status is listed, MobileConnect On or MobileConnect Off.

Press the Select softkey to enable changes, or exit to discard changes.

7. Press the Select softkey to enable MobileConnect or the Exit softkey to not save changes.

NOTE: If MobileConnect is disabled, it is not automatically re-enabled via your SNR schedules in the Self-Care Portal and will remain off until manually re-enabled from the UB phone.

Forwarding an Active Call to Your Cell Phone

Press More softkey when on an active call.

1. When on an active call, press the More softkey.

Press Mobility softkey to display options.

2. Press the Mobility softkey to display the MobileConnect options.

Press Select softkey to send call to cell or Exit to allow it to remain on UB phone.

3. Press the Select softkey to send the call to the cell phone or Exit for the call to remain on your UB phone.

Resuming a Call on Your UB Phone From Your Cell Phone

  1. End the call on your cell phone which automatically places the call on hold on your UB phone set for 10 seconds.
  2. Press the Resume softkey on your UB phone to pick up.

NOTE: If your phone call was completed on your cell phone or you did not press the Resume softkey within 10 seconds, the call is automatically ended.

Still need help?

Contact the UBIT Help Center.