Step-By-Step Instructions

Changing or Resetting Your UB Voicemail PIN

Learn how to change your UB voicemail PIN through your UB phone or online through the Self Care Portal.

Operating System: Windows, Macintosh, Linux

Applies to: Faculty and Staff

Last Updated: April 12, 2019

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Changing Your Voicemail PIN Using the Self Care Portal

Access the Self Care Portal from on campus, or after connecting to UBVPN if off campus.

  1. Log into the Self Care Portal using your UBITName and UBITName password, then click Sign In.
  2. Click General Settings.
  3. Select Phone Services PIN.
  4. Enter New Phone PIN. The Self Care Portal incorrectly states that PINs may be between 1 and 128 numbers long. This is incorrect. PINs must be at least 5 digits long.
  5. Confirm New Phone PIN.

Changing Your Voicemail PIN using Your UB Phone

  1. Press the Messages button on your UB phone.
  2. Enter your PIN followed by #.
  3. Press 4 to select Setup Options.
  4. Press 3 to select Preferences.
  5. Press 1 to select Change Your PIN.
  6. Enter New PIN followed by #. PINs must be at least 5 digits long.
  7. Enter New PIN again followed by # to confirm.

Tips for Choosing a PIN

  • 5 digits or longer
  • Not all the same digits (e.g. 99999)
  • Not consecutive (e.g., 12345)
  • Not the same as your UB phone's telephone number
  • Avoid spelling your name on the keypad
  • Avoid using part of your telephone number

Common Questions

Can I change my voicemail PIN from off campus?

Yes, dial +1 716-645-3333 and press the * button. Sign in with your UB telephone number and PIN, then follow the steps above for Changing Your Voicemail PIN using Your UB Phone.

Can I share my PIN with someone else to check messages?

No, it is a violation of UB policy to share a voicemail PIN. If you will be away for a period of time, or are leaving the university, contact the UBIT Help Center to arrange voicemail handling.

Can I self-reset the PIN of a departmental mailbox, lab or general space?

To change the PIN of a departmental mailbox or for an area such as a lab or general purpose space, contact the UBIT Help Center.

Still need help?

Contact the UBIT Help Center.