Step-By-Step Instructions

Changing or Resetting Your UB Voicemail PIN

Operating System: Windows, Macintosh, Linux

Applies to: Faculty and Staff

Last Updated: April 12, 2019

About Your UB Voicemail PIN

Your UB voicemail PIN  is the same as your UB phone PIN. You use the same PIN to access UB voicemail, extension mobility, personal phone directory or anywhere you're asked for a phone PIN.

UB voicemail PINs must be:

  • 5 digits or longer
  • Not all the same diigts (e.g. 99999)
  • Not consecutive (e.g., 12345)
  • Not the same as your UB phone's telephone number

When choosing a PIN, select one that is difficult for others to guess:

  • Avoid spelling your name on the keypad
  • Avoid using part of your telephone number

Self-service PIN reset is only available for faculty and staff. To change the PIN of a departmental mailbox or for an area such as a lab or general purpose space, contact the UBIT Help Center.

Changing Your Voicemail PIN Using the Self Care Portal

Access the Telephone Self-Care Portal from on campus, or when using UBVPN from off campus.

  1. Log into the Self Care Portal using your UBITName and UBITName password, then click Sign In.
  2. Click General Settings.
  3. Select Phone Services PIN.
  4. Enter New Phone PIN. The Telephone Self Care Portal incorrectly states that PINs may be between 1 and 128 numbers long. This is incorrect; See About Your UB Voicemail PIN, above, for PIN requirements.
  5. Confirm New Phone PIN.

Changing Your Voicemail PIN using Your UB Phone

  1. Press the Messages button on your UB phone.
  2. Enter your PIN followed by #.
  3. Press 4 to select Setup Options.
  4. Press 3 to select Preferences.
  5. Press 1 to select Change Your PIN.
  6. Enter New PIN followed by #.
  7. Enter New PIN again followed by # to confirm.

Common Questions

Can I change my Voicemail PIN when I am off campus?

Yes, dial +1 716-645-3333 and press the * button. Sign in with your UB telelphone number and PIN, then follow the steps above for Changing Your Voicemail PIN using Your UB Phone.

Can I change my UB Voicemail PIN and share it with someone else to check messages?

No, it is a violation of UB policy to share a voicemail PIN. If you will be away for a period of time, or are leaving the university, contact the UBIT Help Center to arrange voicemail handling.

Still need help?

Contact the UBIT Help Center.