Cisco Jabber is a softphone, chat client and conference tool, available for Microsoft Windows, Apple Macintosh and iOS, and Google Android. Jabber enables users to place, receive, and manage voice and/or video calls using an Internet-connected computer and a headset, or to open a text window to chat with colleagues who are also using Jabber.
Jabber is available by request to all faculty, staff, and volunteers who have a standard UBITName account.
Use of the Jabber softphone during an emergency is at your own risk. Jabber may not provide sufficient voice quality or location data for 911 emergency calls. Calls will be directed to University Police but will not contain user location information. As devices running Jabber may be portable, emergency calls may not be directed to the appropriate emergency response center. It is highly recommended that if you need to call 911, you place the call over your wireline or cellular service, and not through Jabber.
Jabber is not configured to retain chat logs centrally. If you choose not to disable chat log storage on their device, then the chat logs may be subject to E-discovery rules. Refer to the New York State General Records Retention and Disposition Schedule and the university’s Record Retention and Disposition Policy for more information.
Users are required to follow applicable policies, procedures, and safeguards for transmitting or storing Category 1 Restricted Data, or Category 2 Private Data when using the Jabber chat function. This includes, but is not limited to: HIPAA-regulated data, protected health information, personally identifiable information (PII).