Step-By-Step Instructions

Making and Receiving Calls in Jabber

Operating System: Windows, Macintosh

Applies to: UB faculty and staff

Last Updated: February 19, 2018

Make sure your UB Online Directory entry is up-to-date

Jabber uses data found in the UB Online Directory. If your entry is not up-to-date, a person making a call may not reach you.

Making a Call

There are multiple ways to make a call in Jabber.

Important: Caller Location Not Traceable by Emergency Responders

When calling 911 using Jabber, caller location is not identifiable by emergency services personnel.  

Using Contacts

  1. Click Contacts.
  2. Hover over the contact’s name and click the Call button, which is a round green button with a telephone handset on it..    

Searching the UB Online Directory

search and then place call by clicking green call button.
  1. Type the person’s name or email address in the Search or call field.
  2. Hover over the contact’s name in the search results and click the Call button, which is a round green button with a telephone handset on it.

Directly Entering the Phone Number

  1. Type the person’s phone number in the Search field.
  2. click the Call button, which is a round green button with a telephone handset on it next to the Search field.

Using the Search or Call Field in the Dock

  1. Type the person’s phone number in the Search or call field.
  2. Click the Call button, which is a round green button with a telephone handset on it..

Receiving Calls

You must be logged into the Jabber application to receive a call.

When you receive an incoming call, the Jabber toast pop-up opens on your computer screen.  

  • Click Answer to accept the call.
  • Click Decline to send the call to voicemail.

Common Questions

My UB email is no longer working, and Jabber no longer works for me. What happened?

If your appointment with Human Resources lapses, you will lose access to many resources, including email and the Jabber softphone.

Still need help?

Contact the UBIT Help Center.