Learn about the multiline feature to use up to 8 unique phone numbers with Jabber.
Operating System: Windows, Macintosh (Multiple phone lines are not available on Cisco Jabber for Tablet, Dual Mode for Apple iOS or Dual Mode for Google Android. As a workaround, use the Hunt Group feature instead.)
Applies to: UB faculty and staff
Last Updated: August 12, 2020
Up to 8 phone lines can be configured on a Unified Client Services Framework device, which is used by Cisco Jabber for Windows and Cisco Jabber for Mac.
Use Multiline to:
Multiline supports the following features on all lines:
Lines are configured the same as with all devices, with the same restrictions, policies, and guidance.
For example, to place a call from line 3 in your Jabber client:
Cisco Jabber provides visual guidance as to which telephone lines are available, and which is in use. This is often a graphical symbol that contains the line number. It is colorized for each line.
If your lines have a Line Text Label, by request it will be displayed next to the line number.
The Recents display will display the line indicator symbol next to calls made or received from the Jabber client, to allow you to see which line it was on.
Incoming calls display a banner indicating which line, including the label (if applied) the call has come in on. You can set different ringtones for multiple lines with Jabber 12.9.0.
When placing or receiving a call from a line within Jabber, the conversation window displays the line number in use in a textual representation.
For example: When using the primary line to place a call, a 1 appears next to that call to indicate which line it is on.
The following features are available only on the primary line: