Dual Mode is a configuration type which supports enhanced mobility over Single Number Reach and Cisco Jabber alone. Dual Mode allows a Jabber Mobile customer to register their mobile number as a remote destination, tethered to the Dual Mode device.
Operating System: Android and iOS
Applies To: UB faculty and staff
Last Updated: March 19, 2020
Whereas Jabber is only active when registered, and Single Number Reach is controlled by manual toggle or schedule, Dual Mode allows a Jabber Mobile customer to register their mobile number as a remote destination, tethered to the Dual Mode device.
Cisco recommends using Dual Mode when receiving calls whenever possible is important to the Cisco Jabber customer.
There are times when Jabber may not be available or connected, and a call may be coming in. In order not to miss it, Dual Mode will automatically fork the call towards a supplied remote destination.
With Single Number Reach, the system will always fork this call, treating the mobile device as an extra, separate phone.
If both the Jabber client and the mobile phone's dialer are ringing simultaneously, it may not be possible to answer either call.
Note: Single Number Reach currently supports national US numbers only. International destinations are not allowed.
It is presently not possible to remove Dual Mode configuration once it has been added. You can uncheck the box labeled Enable Single Number Reach to disable this functionality.
If you require your mobile destination removed from the system, contact the UBIT Help Center and open a ticket.
Dual Mode is a standard part of Jabber mobile. If you have requested voice and video provisioning for a mobile device (iPhone or Android), the Dual Mode functionality is included.
Yes, but not with the same number.
A mobile destination can only be used once. You cannot specify the destination as both a SNR destination at the bottom of the Self Care Portal and under Dual Mode at the same time.
If you believe this message is in error, contact the UBIT Help Center for assistance. Technical staff will locate the source of the issue.
No, only a single number may be configured. Configure the mobile number of the phone in use with Jabber Mobile. The service is not intended to be used with other numbers.
No, the number is stored within the data systems and would only be visible to technical staff for troubleshooting purposes. Callers will not see your number.
Callers may, however, hear your mobile voicemail greeting depending on the circumstances of the call. Many providers, by default, read back the number reached in the voicemail greeting.
Yes. When you select Move my call to mobile, the system will send the call to your Dual Mode Jabber client, if registered. It will otherwise ring your mobile number directly.
If you're leaving Wi-Fi or data coverage, and want to take the call directly on your mobile, without revealing your number (such as by transferring the call), either sign out of Jabber first, or use the Move to Mobile option within the Jabber Mobile client.