Learn about the basic features of your UB phone including placing and receiving calls, settings and acquiring additional equipment for your phone.
All UB phones must be connected to network switches. Your phone plugs into the data connection used by your desktop computer and your computer plugs into a connection on the back of your VoIP phone. VoIP phone lines cannot be shared with fax, alarm or modem lines.
You should not plug your phone into a mini-switch or hub, as it causes problems with location reporting for emergency response, security, power survivability and call quality.
To place a call, pick up the handset of your VoIP phone or press its Speaker button, then dial the number.
To answer a call, pick up the handset or press the Speaker button while the phone is ringing. If your phone has multiple lines, select the line that is ringing after picking up the handset or pressing the Speaker button.
To switch from handset to speakerphone during a call, press the Speaker button and put the handset down in its cradle. To switch from speakerphone to handset, lift the handset from the cradle and the speaker function will automatically turn off.
To skip the Cisco Unity voicemail greeting when leaving a message on another’s VoIP phone, press #.
Ringer settings can be changed during installation or by using the form to request telephone service. The settings options are:
Caller-ID is available on inbound and outbound calls. Additionally, you can view “missed calls” and “placed calls” displays on your screen by pressing the Directories button.
You can use a headset or a handset cord, available in 6’, 12’ and 25’ lengths, with your VoIP phone.
When cleaning your phone, use a slightly dampened soft cloth. Do not use any liquids or powders directly on the phone.
No, custom ring tones are not a supported voice service.
Yes. To delete an entry within a directory, highlight the entry using the Navigation Button on the VoIP phone, then press the Delete soft key. To clear all of the entries within a directory, highlight the directory and press the Clear soft (Clear) key.
No. Information accessed from the phone is stored on the central VoIP system, not on the phone itself.
Yes. If the network is down, telephone service will be interrupted because the phones will be using the same physical wiring network as all the computers on campus. Interruptions of electrical power will also interrupt telephone service.
Yes. Incoming calls can be answered from all of the phones that have the same lines.