Your UB Phone

Learn about the basic features of your UB phone including placing and receiving calls, settings and acquiring additional equipment for your phone.

On this page:

Connecting Your Phone

All UB phones must be connected to network switches. Your phone plugs into the data connection used by your desktop computer and your computer plugs into a connection on the back of your VoIP phone. VoIP phone lines cannot be shared with fax, alarm or modem lines.

You should not plug your phone into a mini-switch or hub, as it causes problems with location reporting for emergency response, security, power survivability and call quality.

Placing and Receiving Calls

To place a call, pick up the handset of your VoIP phone or press its Speaker button, then dial the number.

To answer a call, pick up the handset or press the Speaker button while the phone is ringing. If your phone has multiple lines, select the line that is ringing after picking up the handset or pressing the Speaker button.

To switch from handset to speakerphone during a call, press the Speaker button and put the handset down in its cradle. To switch from speakerphone to handset, lift the handset from the cradle and the speaker function will automatically turn off.

Skipping the Greeting When Leaving Voicemail

To skip the Cisco Unity voicemail greeting when leaving a message on another’s VoIP phone, press #.

Settings and Display

Ringer Settings

Ringer settings can be changed during installation or by using the form to request telephone service. The settings options are:

  • standard-length ringing (4 rings)
  • ringing once
  • flashing silently
  • nothing

Volume Settings

  • Using the Volume buttons with no call in progress adjusts the volume of the ring tone.
  • Using the Volume buttons during a call adjusts the volume of the call.

Adjusting the Contrast

  1. Press the Settings button.
  2. Select User Preference, then Contrast.
  3. Use the Down and Up soft keys to adjust the contrast setting of the screen.
  4. Select the Save soft key to save the contast setting.

Caller ID

Caller-ID is available on inbound and outbound calls. Additionally, you can view “missed calls” and “placed calls” displays on your screen by pressing the Directories button.

Additional Equipment

You can use a headset or a handset cord, available in 6’, 12’ and 25’ lengths, with your VoIP phone.


When cleaning your phone, use a slightly dampened soft cloth. Do not use any liquids or powders directly on the phone.

Common Questions

Can I set a custom ringtone?

No, custom ring tones are not a supported voice service.

Can calls be deleted from the Missed, Received or Placed Directories on a UB Phone?

Yes. To delete an entry within a directory, highlight the entry using the Navigation Button on the VoIP phone, then press the Delete soft key. To clear all of the entries within a directory, highlight the directory and press the Clear soft (Clear) key.

If a UB phone loses power, is information such as Personal Address Book entries lost?

No. Information accessed from the phone is stored on the central VoIP system, not on the phone itself.

Is my telephone service interrupted when the network is down?

Yes. If the network is down, telephone service will be interrupted because the phones will be using the same physical wiring network as all the computers on campus. Interruptions of electrical power will also interrupt telephone service.

Can two separate UB phones in one department have the same line(s)?

Yes. Incoming calls can be answered from all of the phones that have the same lines.

Contact the UBIT Help Center

You may also send us an email, or use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email ONLY if you have access to it