Hunt groups allow incoming calls to a specific target number, such as a main department number, to be answered by a defined group of staff members.
The target number is removed from all phones and virtualized in the phone system as a hunt pilot number. Callers will continue to dial the target number as usual. All staff members who are responsible for answering this number are added to a hunt group. Incoming calls are automatically transferred to these staff members using a set algorithm. If no staff members are available the caller can be sent to voicemail or even a Call Handler.