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Spam Filtering with UBmail Powered by Exchange

Learn about spam filtering, find out how to navigate spam filter settings and see how to prevent messages from certain email addresses from being delivered to your Inbox.

Multiple Layers of Spam Protection

UBmail Powered by Exchange’s Spam Filter

  • Exchange mail uses a layer of spam and virus protection called Symantec Mail Security for Microsoft Exchange, which prevents potentially risky or virus-laden messages from being delivered.
  • If Symantec Mail Security blocks a message addressed to you, you will receive an email message informing you of its quarantined status.

Microsoft Outlook’s Junk Email Filter

  • Microsoft Outlook’s junk email filter is designed to keep junk email messages, also known as spam, from cluttering your inbox.
  • By default, the junk email filter’s protection level is set to Low, which is the setting designed to catch the most obvious spam.
  • Messages detected by the junk email filter are moved to Outlook’s Junk E-mail folder.

Adjusting Your Level of Protection against Spam

To set the sensitivity of the junk email filter with:

  • Microsoft Outlook 2007 for Windows
    1. Select Mail in the Navigation Pane.
    2. Select Tools > Options > Preferences tab.
    3. Click Junk E-mail.
    4. Decide on the level of junk email protection you desire. Select:
      • No Automatic Filtering to turn off the automatic junk email filter.
      • Low to filter the most obvious junk email.
      • High to filter most of what Outlook recognizes as junk email. Some valid messages may also be filtered.
      • Safe Lists Only to classify as junk any message not sent from people or domains on your Safe Senders List or Safe Recipients List.
    5. Click OK.
  • Microsoft Outlook 2010 or 2013 for Windows
    1. Select Mail in the Navigation Pane.
    2. Select Home tab > Junk > Junk E-mail Options.
    3. Select Options tab.
    4. Decide on the level of junk email protection you desire. Select:
      • No Automatic Filtering to turn off the automatic junk email filter.
      • Low to filter the most obvious junk email.
      • High to filter most of what Outlook recognizes as junk email. Some valid messages may also be filtered.
      • Safe Lists Only to classify as junk any message not sent from people or domains on your Safe Senders List or Safe Recipients List.
    5. Click OK.
  • Microsoft Outlook 2011 for Macintosh
    1. Select Tools > Junk E-mail Protection.
    2. Select Level tab.
    3. Decide on the level of junk email protection you desire. Select:
      • None to turn junk email protection off.
      • Low to filter the most obvious junk email.
      • High to filter most of what Outlook recognizes as junk email. Some valid messages may also be filtered.
      • Exclusive to classify as junk any messages not sent from correspondents in the Address Book, domains in the Safe Domains list and addresses in the Mailing List Manager.
    4. Enter a numerical value for Delete messages from the Junk E-mail folder older than.
    5. Click OK.

Classifying a Message as Spam

To mark an unwanted message as junk mail:

  • Microsoft Outlook 2007 for Windows
    1. Select Mail in the Navigation Pane.
    2. Right-click a spam message in your Inbox.
    3. Select Move to Folder > Junk E-mail.
    4. Click OK
  • Microsoft Outlook 2010 for Windows
    1. Select Mail in the Navigation Pane.
    2. Right-click a spam message in your Inbox.
    3. Select Move to Folder > Junk E-mail.
    4. Click OK.
  • Microsoft Outlook 2011 for Macintosh
    1. Select Mail in the View switcher.
    2. Right-click (control click) on the spam message in your Inbox.
    3. Select Junk Mail > Mark as Junk. This message and any other originating from the sender of this message will be moved to the Junk E-mail folder.

Blocking a Sender

To add a name to a list of blocked senders with:

  • Microsoft Outlook 2007 for Windows
    1. Select Mail in the Navigation Pane.
    2. Right-click a spam message in your Inbox.
    3. Select Junk E-mail > Add Sender to Blocked Senders List.
  • Microsoft Outlook 2010 for Windows
    1. Select Mail in the Navigation Pane.
    2. Right-click a spam message in your Inbox.
    3. Select Junk > Block Sender.
    4. Click OK
  • Microsoft Outlook 2011 for Macintosh
    1. Select Mail in the View switcher.
    2. Right-click (control click) a spam message in your Inbox.
    3. Select Junk Mail > Block Sender.

Removing a Sender from the Block List

To delete a sender from Outlook’s list of blocked senders with:

  • Microsoft Outlook 2007 for Windows
    1. Select Mail in the Navigation Pane.
    2. Select Tools > Options.
    3. Select Preferences tab.
    4. Click Junk E-mail.
    5. Click Blocked Senders tab.
    6. Select the name you want to remove from the list.
    7. Click Remove.
    8. Click OK.
  • Microsoft Outlook 2010 for Windows
    1. Select Mail in the Navigation Pane.
    2. Select Tools > Options.
    3. Select Preferences tab.
    4. Click Junk E-mail.
    5. Click Blocked Senders tab.
    6. Select the name you want to remove from the list.
    7. Click Remove.
    8. Click OK.
  • Microsoft Outlook 2011 for Macintosh
    1. Select Mail in the View switcher.
    2. Select Tools > Junk E-mail Protection.
    3. Select Blocked Senders tab.
    4. Delete the email address that you want to remove from the list.
    5. Click OK.

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