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Set Up Your Phone or Tablet with UBmail Powered by Google

Operating System: All

Applies To: UB Students

Last Reviewed: June 13, 2017

Instructions for Native Mail App

iOS (iPhone, iPad)

You can configure any iOS device, including iPhones and iPads, then use your phone's built-in email client to read your UBmail Powered by Google.

  1. Enable Internet Message Access Protocal (IMAP) from UBmail
  2. Tap Settings.
  3. Tap Mail, Contacts, Calendars.
  4. Tap Add Account.
  5. Tap Other.
  6. Tap Add Mail Account.
  7. Enter the following:
    • Your first and last name in the Name field
    • Your UBITName@buffalo.edu email address in the Address field
    • Your UBIT password in the Password field
    • A name for the connection, such as UBMail, in the Description field
  8. Scroll down. In Incoming Mail Server:
  9. Enter imap.buffalo.edu for the Incoming Mail Server Host Name.
  10. Enter your UBITName in the Username field.
  11. Enter your UBIT password in the Password field.
  12. Scroll down. In Outgoing Mail Server:
    • Enter smtp.buffalo.edu for Outgoing Mail Server SMTP.
    • Enter your UBITName in the Username field.
    • Enter your UBIT password in the Password field.
  13. Tap Save.
  14. Tap Settings. Tap Mail, Contacts, Calendars. Tap UBmail or whatever name you gave your UBmail connection.
  15. Tap Account.
  16. Tap SMTP.
  17. Tap smtp.buffalo.edu as the primary server. If you do not set up your outgoing (SMTP) settings properly with authentication as described below, you will not be able to send outgoing email from off campus.
  18. Make sure Use SSL is set to on.
  19. Verify that the Server Port is set to 465. If not, change it to 465.
  20. Click Done.

Android through 4.x KitKat (smartphones and tablets)

Lollipop or newer Android devices do not have a native Mail app. Use the Gmail app instead.

  1. Enable IMAP.
  2. Tap Applications.
  3. Select Email to open your device's default email client. Lolllipop and newer devices do not have an Email app by default. Either download one from Google Play or else use the Gmail app.
  4. Navigate to Accounts.
  5. Select Add account.
  6. Enter the following information:
    • Your UBITName@buffalo.edu for Email address.
    • Your UBITName password for Password.
  7. Select Manual setup.
  8. Enter the appropriate settings from the chart to configure your account:
  • Username: Your UBITName (remove @buffalo.edu if it adds it automatically)
  • Password: Your UBITName password
  • Server (IMAP): imap.buffalo.edu
  • Server (POP): pop.buffalo.edu
  • Port (IMAP): 993
  • Port (POP): 995
  • Client Setting: SSL (or SSL/TLS)
  • Outgoing or SMTP Server: smtp.buffalo.edu
  • Port: 465
  • Directory (if available): ldap.buffalo.edu
  • Search Base/Root (if available): o=University at Buffalo, c=us

Windows Phone 7+

  1. Enable IMAP.
  2. Select the right arrow.
  3. Select Settings and then select email + accounts.
  4. Select Add an account.
  5. Select Advanced Settings.
  6. In the Email field, enter your full email address, for example, jdoe@buffalo.edu.
  7. In the Password field, enter your UBIT password.
  8. Select Next.
  9. Select Internet mail. Enter the following:
    • Account name: UB Email
    • Your name: Type your name as you want it to appear when you send email messages from your phone.
    • Incoming e-mail server: imap.buffalo.edu.
    • Account type: POP or IMAP. We recommend IMAP so you can access your email from other devices. POP downloads your email to your device and erases it from the server.
    • User name: Enter your UBITName, not your email address.
    • Outgoing (SMTP) e-mail server: smtp.buffalo.edu.
    • Select the boxes Outgoing server requires authentication and Use the same user name and password for sending email.
    • Select Advanced Settings and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail.
  10. Select Sign in.

Kindle Fire

  1. Enable IMAP.
  2. Make sure your Kindle is connected to Wi-Fi.
  3. Tap Apps, Email, Start, Other.
  4. In the Email address field, enter your UBITName followed by @buffalo.edu (e.g., jdoe@buffalo.edu).
  5. In the Password field, enter your UBIT password.
  6. Tap Next.
  7. Tap IMAP.
  8. Enter the following:
    • In the Email field, enter your UBITName (Do NOT enter your @buffalo.edu email address, just your UBITName.)
    • In the Password field, enter your UBIT password.
    • In the IMAP server field, enter imap.buffalo.edu
    • For Secuirity type, select SSL (always)
    • For Authentication type, select PLAIN
    • For Port, select 993
    • Leave IMAP path prefix blank - it will say (Automatic using NAMESPACE if available)
  9. Tap Next
  10. Enter the following:
    • For SMTP server, enter smtp.buffalo.edu
    • For Security type, select SSL (always)
    • For Port, enter 465
    • Leave Require sign-in checked.
  11. Tap Next.
  12. Select how frequently you want messages checked: Every 15 minutes, every 30 minutes, hourly or manually.
  13. Tap Next.
  14. Enter your first and last name in the Type your name (displays on outgoing messages) field.
  15. Enter UB Email in the Give this account a name (optional) field.
  16. Tap View your INBOX.

Instructions for Gmail App

iOS (iPhone, iPad)

  1. If you don't have the Gmail App already, download it for free from the App Store.
  2. Tap Gmail App.
  3. Enter your full email address (your UBITName@buffalo.edu).
  4. Leave the Password field blank.
  5. Click Sign-in.
  6. You will be redirected to UB's UBITName Login page. Enter your UBITName and password in their respective fields.

Android 4+ (smartphones and tablets)

Instructions may vary by device.

  1. If you don't have the Gmail App, download it for free from Google Play.
  2. Add your account.
    • Android 4.0 – 4.4.4: Tap Settings > Add account > Google and touch Next.
    • Android 5.0+Tap Settings > Accounts > Add account > Google.
  3. If you are using Android 4.0 – 4.4.4, touch Existing account > Menu > Browser sign-in. If you are using Android 5.0+, tap the right corner and click Browser sign-in.
  4. Enter your buffalo.edu email address and click Next.
  5. You will be redirected to UB's UBITName Login page. Enter your UBITName and password in their respective fields.
  6. Your account will be added to the Android device. The next screen displays Gmail, Calendar, Contacts, and other Google services syncing with your device. You can choose which services to sync.
  7. Wait a few moments for the device to display your email.

Common Questions

I tried setting up email but it says my username or password are incorrect and I know they're not?

Sometimes the password file is out of sync. Try re-setting your password and see if you are able to log into your newly configured email.

Why does my phone say the server doesn't allow relaying?

You need to fix your SMTP settings. See how >

  1. Tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap UBmail, or whatever you named your connection.
  4. Tap SMTP.
  5. Tap smtp.buffalo.edu and be sure it is set as On and primary.
  6. Make sure the hostname is spelled correctly -  smtp.buffalo.edu
  7. Make sure you entered your UBITName and password correctly.
  8. Set Use SSL to On.
  9. Make sure Authentication is Password.
  10. Set the Port to 465.
  11. Click Done.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(Required)
 
 
(xxx) xxx-xxxx
(Required)
Use your @buffalo.edu email, if known
 
(Required)