If you are using Click-to-Run version of Microsoft Office 2016 the installation will fail. Uninstall the Click-to-Run version and install Office 2016 from UB.
If you’re having trouble with the Skype for Business Web App plug-in, read about trouble installing plug-in helpful hints from Microsoft.
The first time you sign in to Skype for Business, you will receive an error “Can’t sign in to Skype for Business." This problem occurs both the first time you sign in and when you are using a shared or public machine. This is a known issue and can be resolved by a second sign in. Read more >
Select Show Advanced Options and enter your UBITName in the User Name field.
A PIN is only necessary when phone participants are made to wait in the lobby. Find or change a PIN
Sometimes a conference ID will become corrupt. The meeting organizer can resolve the issue by resetting the Assigned Conference information resulting in a new conference ID and meeting URL.
The old conference ID and meeting URL will no longer work. Any existing meetings with the old conference ID will need to be updated to use the new Conference ID.
Connections fail when attempting a two party (peer-to-peer) audio or video connection, with at least one party using a Mac and either party is using Wi-Fi in a boosted area. Find out if your building's Wi-Fi is boosted.
If you are connecting to someone at another organization that uses Skype for Business, you may need to add ?sl=1 to the end of the meeting URL you send to that person. If the guest’s organization is not federated with UB, their Skype for Business client will not work properly with the UB system. Adding ?sl=1 to the end of your meeting URL forces them to use the Skype for Business Web App instead of their Skype for Business client so they can successfully connect to your meeting.
UB's Skype for Business server is not configured to dial phone numbers. Meeting participants call 716-645-9000 and enter a Conference ID supplied by the meeting invitation to get into the meeting by phone.
Attendees are muted by default when they log in to a meeting. Click the blue Audio icon on the bottom of the screen to unmute. Presenters also have the ability to mute and unmute meeting participants. Presenters can unmute someone’s microphone if they need assistance.
Before you replace your webcam, make sure you have a good network connection, your computer isn't working overtime on another application and your webcam driver is current. Read Microsoft's recommendations for optimized hardware.
Try a different browser such as Safari or Firefox.
After confirming that your microphone is connected and working properly in another application, select Check Call Quality tool.
The Check Call Quality tool is found under Options in the Audio Devicesection. People report that after running the tool, audio works correctly again.
Audio from all participants will be heard, but the Skype for Business on Mac client will only display video of the current speaker. The Web App could be used if viewing video from multiple participants at once if desired.
If you can share content but cannot receive content shared to you, follow these steps to fix the problem.
Use your UBITName and password to log into the Lync Web Scheduler to avoid this error. You can only schedule a meeting using Outlook Meeting Add-in for Skype for Business if your email is UBmail for faculty and staff.
Students do not have the ability to record meetings by default. UB faculty and staff may request to allow students to obtain permissions to record meetings.
The Record feature is not yet supported in Skype for Business on Mac. Try using Apple QuickTime to record audio.