Supporting students through the COVID-19 crisis

A student learns on a laptop while sitting in the window of his home during the COVID-19 crisis.

Published May 18, 2020

Students have faced great challenges in the transition to emergency remote learning. How have we shifted our focus to better support them? What more could we be doing?


To be sure, the COVID-19 public health crisis has brought many aspects of our traditional way of life to a dramatic, sudden halt. For UB students, especially those who were living and working on campus this semester, the transition has been more dramatic than most.

I want to take a moment to reassure students that we see the challenges you’re facing, and the effort you’re putting in to rise to them, and we are working hard every day to support you.

First of all, please don't hesitate to connect with us if you’re struggling. If you’re experiencing technology barriers, visit the UBIT Help Center Online to see all the ways we can help. Whether your device is struggling to run necessary software, you’re having trouble with your internet connection or facing other barriers, we want to help.

Second, you should know we’ve been working hard to put together resources for students who are struggling. The UBIT website has an updated list of resources we’ve found that might be useful to students like you.

These include new services we and our partners at UB and SUNY have introduced specifically for students in recent weeks:

None of us would be here doing what we do without you—supporting you is our primary mission. This transition hasn’t been easy for any of us. Just like you, we’re doing our best in a trying time. If you think we could be doing better, I hope you’ll connect with us on Twitter or Facebook and let us know.

Thanks for your patience, and input, as we keep working to support the important work you’re doing every day.

Join the conversation!

Tell us what you think on our Twitter page.