Published January 29, 2016
We did a lot of listening in 2015. UBIT participated in meetings with UB student government groups and held focus groups with residence hall advisors and students across varying disciplines. We sent out surveys, all with one basic question at the core: how can IT do better?
Now, with your feedback in mind, we’re springing into action in 2016 to bring you the IT service and support you told us is most important to you. This is just a sample of what’s in store:
IT help is getting faster and more responsive. Last year, we brought you more options for getting the IT help you need, including the revamped UBIT Help Center in the Lockwood 2nd floor cybrary and new 24-hour UBIT Help Center online.
Now, we’re opening a brand new Help Center in Abbott Hall on South Campus. And that’s not all we’re doing to bring IT help closer to you. Be on the lookout in the coming months for a new tech squad on the move around campus.
We are currently in the process of launching a new service called UB Wi-Fi to Go that allows for UB Wi-Fi connections where there normally isn’t one, such as outdoor spaces or off-campus events.
We’re boosting Wi-Fi in even more places. At this very moment, we’re bringing better Wi-Fi to Capen Hall as part of our ongoing initiative to boost Wi-Fi campus-wide. This year, we’ll be boosting the Wi-Fi to the residence halls and dozens of other buildings across North and South Campus. Whether you work in Clemens or live in Spaulding, believe me--you will notice the difference.
HUB is joining the growing number of IT services that run 24/7. In order to perform routine maintenance, the HUB has previously been unavailable between 2 a.m. and 7 a.m. eastern time. But UB’s students and faculty work and study around the clock, and around the world. UBIT worked closely with UB Academic Affairs to bring you 24/7 access to the HUB, no matter where you are. It’s your information, and now it’s there for you when you anytime you need it.
A new cloud storage option from Box means you can sync and share your files on any device, anywhere. During Spring 2016, UBIT is bringing you a next-generation file storage and sharing solution worthy of the work you do at UB. Students will have more options for syncing and sharing files across public and personal computers, laptops, smartphones and tablets.
We hope you’re looking forward to a happy and productive spring. I’m looking forward to more opportunities to interact with all of you, because the progress we’ve made together is astounding. I can’t wait to see where we go together next.
Welcome back everyone!
J. Brice Bible is the Vice President and Chief Information Officer (VPCIO) for UB. UBIT iis a service division at UB that provides enterprise technology leadership and guidance.