No more CAPTCHA! New, better security features coming to your Outlook Web App

Professor using computer.

Published March 12, 2020

Using the Outlook Web App to access your UBmail? If you’re tired of clicking traffic lights and fire hydrants, there’s good news: on March 17, 2020, the current CAPTCHA security check is being replaced with Duo two-step verification.


Duo two-step verification is the standard at UB for account security. Adding Duo to the Outlook Web App makes your email security stronger and eliminates the need for CAPTCHA.

Members of the UB community share important information with each other, and those outside of UB, every day. While email isn’t meant for sending sensitive data, it’s still important to keep your communications as secure as possible.

Get help with your UBmail

For help accessing your UBmail through the Outlook Web App, contact the UBIT Help Center at, or by phone at 716-645-3542. You can also visit our walk-up Help Center location at the service desk on the third floor of the Silverman Library in Capen Hall.