New main Help Center location and more computing sites changes for Fall 2019

Members of UB's Tech Squad help customers at the service desk on the third floor of the Silverman Library in Capen.

Photo by Orly Stein

Published September 11, 2019

UB’s campus is evolving, and so are its public computing sites. For UB students, the changes bring a new main location for the UBIT Help Center on the 3rd floor of Silverman Library in Capen, in addition to other updates to public computing services and support.

You can always find the latest information about UB’s computing sites on the UBIT website, and visit the UBIT Help Center Online to get help. 

Here are some changes you may notice as you walk around campus this Fall.

Silverman library in Capen Hall: the new home of the UBIT Help Center

The UBIT Help Center opened a new pilot location on the 3rd floor of Silverman Library in 2018. Now, this is the primary location to get walk-up help, or to talk to a member of our Tech Squad team.

The other Help Center locations—in the Lockwood Cybrary and the Health Sciences Library in Abbott Hall—are still available for help with your UBITName and password.

Walk-up service is just one way you can get help with technology at UB. Visit buffalo.edu/ubit/help for a complete list of options.

More iMacs for students, with Photoshop and other Adobe Creative Cloud software

By popular demand, the availability of iMacs has expanded in UB’s public computing sites. For the first time ever, the third floor of Silverman Library features 22 iMacs. The Lockwood Cybrary now has 8 new iMacs in addition to the iMacs that were added to the Cybrary in 2017.

In addition to the Microsoft Office and iWork software suite, iMacs now feature Adobe Creative Cloud software, including Photoshop, Premier, After Effects and more. 

New charge + lock stations

The third floor of Silverman will feature two new charge + lock stations to secure and charge your mobile devices while you work. These stations are similar to the charge + lock station in the Lockwood Cybrary.

Get help with technology

For questions or help with problems with technology at UB, contact the UBIT Help Center online at buffalo.edu/ubit/help, by phone at 716-645-3542. Or, visit our walk-up location on the 3rd floor of Silverman Library.