This process must be followed to remove someone from Duo immediately for those people who are stuck in the trash (for 1 hour) but need immediate access to services. These steps may only be performed by designated IT staff.
1. Navigate to twostep.buffalo.edu and click Log in in the upper right part of the screen
2. Log in using your UBITName and password, and authenticate with Duo to see menu options below
3. Choose Remove user from Duo
4. Enter the UBITName of the user you would like to remove from the Duo trash (This user must already be in the Duo trash; users who are not in the Duo trash will not be removed)
5. Click Delete user from Duo