Desktop Management Tools for IT Support Staff

A variety of desktop management tools managed through the console are available to assist UB's IT staff.

  • 4/3/20
    BeyondTrust (formerly Bomgar) Remote Support Client is a secure remote access platform. It can be used to allow a technician to interact with an end-user's system for software and configuration maintenance. Primary usage is for live troubleshooting with the user, but maintenance of unattended machines is possible in some circumstances.
  • 6/9/21
    Lansweeper is an agentless IT asset management and network inventory software tool for Microsoft Windows OS client computers.
  • 6/4/19
    Systems Center Configuration Manager (SCCM) is a tool used to remotely distribute operating systems and software to client computers.
  • 6/9/21
    Virtual Desktop Infrastructure (VDI) hosts desktops on a centralized server in a data center. VDI allows IT staff to build and manage a pool of identical desktops centrally. People access a desktop with dedicated hardware or software client.
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