There aren’t many schools and departments that Greg Fleming hasn’t helped in his 13 years with UB. An ITCS Field Servivces Technician with IT Customer Service, Greg provides server and desktop support for both faculty and staff. While based on North Campus, he often works with customers on South Campus and Downtown.
“We try to keep faculty, staff, and students educated on the tools and resources they need to excel,” Greg said. “We protect them from having their work compromised using the latest anti-virus programs and tools, and are often able to stop viruses before they start as a result.”
Greg graduated from Buffalo State College with a degree in Computer Information Systems. After traveling up and down the East Coast with another company for about a year, he realized he wanted to stay in Buffalo full-time and joined UB’s staff. “I always wanted to work in an IT environment with an educational institution,” said Greg.
Away from UB, Greg is a dedicated father of two and enjoys spending time with his daughters. “One of my daughters is about to get her green belt in karate and the other enjoys soccer and playing the flute.”
His home life has directly impacted how Greg is able to assist faculty and staff. “My children have taught me the importance of patience and keeping an open mind. It’s very satisfying being able to help someone who’s frustrated, and hopefully teach them something at the same time,” Greg continued. “Using my skills to fix problems while also easing someone’s stress is very rewarding.”
Another rewarding aspect of Greg’s job is the need to constantly learn and stay up-to-date on the latest technologies. “I’ve learned more through hands-on experience at UB than I could’ve ever from a textbook or a training room,” he added.
When asked about the future, Greg is clearly very happy where he is. “I like to concentrate at the job at hand,” he stated. “I work with a great group of administrators who give 100% every day. I’m grateful for management’s flexibility should an emergency arise with my kids. My children are most important and there’s a great work/life balance here at UB. It’s very much a work family.”