Student Services Transformation

Frequently Asked Questions

What are the objectives of the SST?

  • Improve service to students, faculty and staff through process and technology enhancements, including expanded self-service and better system integration.
  • Manage institutional risk and support consistency between policy and practice.
  • Provide extended real-time access to better quality, easily understood information for all users of the system.
  • Implement a flexible system that supports current institutional needs and planned institutional growth.

How will this project affect me?

The new system will affect all faculty and staff that provide services to undergraduate, graduate and professional students.  These benefits include:

  • Improved self-service capabilities that save time and effort for faculty, staff and students through quick access to pertinent information
  • Ease of use through an online, Windows-based environment with real-time functionality
  • One system for all student data

View additional benefits from an archived SST Town Hall meeting.

How will users be trained on the new student information system?

We have developed extensive training strategy and plans to ensure that all students, faculty, and staff are able to use HUB (formerly known as UBSIS) effectively. Students, faculty and staff can be directed to training resources here.