What Is Operational Excellence? (WIOE8)

You’ve heard the term “Operational Excellence” and wondered what it means, and whether it applies to you. The answer is yes! So now what?

This course is an opportunity to learn and think about how to position an organization to achieve “excellence.” It educates participants about tools and methodologies, arming them with knowledge to choose the best fit for their organization’s business needs. Successfully implementing the most impactful solution – whether it’s to correct an issue, or address an opportunity for growth of a company and its profitability – requires consideration of multiple continuous improvement options.

Topics include:

  • Overview of ISO, Lean and Six Sigma philosophies
  • Strengths of each philosophy
  • Examples of successful applications of each philosophy

The course includes a hands-on activity to demonstrate these philosophies and tools in action. Participants are equipped with a diagnostic tool to guide them on the pathway to the right decision.      

Hours: 8

Learning Outcomes

  • List three operational excellence philosophies
  • Distinguish the advantages of each philosophy
  • Analyze specific business needs and evaluate which operational excellence philosophy, or combination of philosophies, is most appropriate to address an organization’s problems and opportunities

Intended Audience

Employees from any level of an organization and any industry who desire to pursue excellence in processes, services and/or products



Course Schedule

8 a.m. to 5 p.m.

June 12, 2019

UB Baird Research Park

Instructor Bio: Julie Stiles, CLP

As a Certified Lean Professional and Activity-Based Cost Management expert, Julie helps companies in multiple industries improve business performance and profitability. Julie’s experience and down-to-earth presentation style contribute to her unique ability to make concepts come alive, inspiring her clients to look at what they do with the fresh perspective they need to achieve results.


Another session may be scheduled if there is enough demand. Contact Mariah Glass at mariahgl@buffalo.edu 
if interested.