Student Union Ticket Office Resumes Normal Operations

Illustration of two general ticket stubs.

Updated: April 4, 2023

Online ticket services are now available.

April 4, 2023

We are pleased to announce that the UB Student Union Ticket Office is back up and running as normal. You may begin to send in your event/ticket requests as you have done in the past. 

Over the last month, UB student governments representatives have worked with the Ticket Office and the UB Information Security Office to ensure the software system that the Ticket Office uses has been properly secured and that all possible threats have been addressed.  The recent AudienceView security breach was caused by an employee with credentials who entered a malicious code into the system. This employee no longer works at AudienceView and Mandiant (a third-party remediation vendor) has confirmed that the code is no longer running.

According to the UB Information Security Office, there is little AudienceView could have done in ways of an insider threat and that a rouge employee can introduce this issue. We are happy to know that AudienceView did not have a vulnerability that was exploited or an unpatched system that was taken advantage of. 

Because of this, we feel as though there is no valid technical reason not to continue to move forward with the AudienceView software at this time.

I would like to thank you all for your patience and understanding during this incident to ensure that all your personal information was safe and secure.

Communications

A meeting with student government leaders was scheduled for Tue. 2/28 to review possible next steps. Additional notification mechanisms:

  • Email #1:  from VPCIO J. Brice Bible on 2/23/23
  • Informational SGA meeting 2/28/23
  • Individual government one on one meetings begin 3/1/23
  • Student Union - Student Life Guide announcement 3/2/23
  • Emails and announcements from student governments to their respective constituents beginning 3/2/23
  • UBIT news 3/2/23
  • HUB notification 3/3/23
  • Email #2: on behalf of UB Student Governments 3/3/23
  • Student governments meeting with AudienceView to discuss/review service impacts 3/7/23
  • Ticket website, out of service notice posted on 3/9/23
  • Normal services resume 4/4/23

Student Unions

Student Life

University at Buffalo
235 Student Union, North Campus
Buffalo, NY 14260

Phone: (716) 645-2055; Fax: (716) 645-2371