Frequently Asked Questions (FAQ): COVID-19 and Student Accounts

Updated August 1, 2020

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Billing

When will I receive the next billing statement and when will is payment required?

When will I receive the next billing statement and when will is payment required?

The next billing statement will be generated on May 6, 2020 with a payment due date of June 5, 2020.

Updated April 30, 2020

I have a hold on my account for a past due balance prior to this current spring term. Will I be allowed to register for fall?

I have a hold on my account for a past due balance prior to this current spring term. Will I be allowed to register for summer or fall?

We will remove the hold after your past due balance from the prior term (s) has been paid in full. If your past due balance is from the spring 2020 semester only, you will not have a hold preventing you from registering for classes or other university services.

Updated April 30, 2020

Payments

How do I make a payment on my student account?

How do I make a payment on my student account?

Students and Authorized Payers have access to QuikPay, which allows you to make payments online from your checking and savings accounts or by credit card. Please see our website for help using QuikPay.

Updated March 25, 2020

Can I make payment on my student account at 1Capen?

Can I make payment on my student account at 1Capen?

By order of the New York state Governor, UB’s student services office, 1Capen, is not open to the public and therefore is currently unable to take payments in person. In place of mailing a check, we encourage all students to use QuikPay to make a payment from your checking or savings account. 

Updated March 25, 2020

Can I mail my payment (including 529 college savings plan)?

Can I mail my payment (including 529 college savings plan)?

Yes. You may continue to mail payments, including 529 college savings plans, to this address. Payments will be posted to your student account upon receipt:

University at Buffalo
PO Box 10068
Albany, NY 12201-5068

Updated March 25, 2020

HEERF

What is the HEERF Award?

What is the HEERF award?

Information about the Higher Education Emergency Relief Fund (HEERF), sometimes referred to the Coronavirus Aid, Relief, and Economic Security (CARES) Act, can be found at http://www.buffalo.edu/ubnow/stories/2020/06/cares-act-funding.html

Updated June 12, 2020

Where can I get more information about UB’s process for awarding HEERF awards?

Where can I get more information about UB’s process for awarding HEERF awards?

More information about HEERF funding can be found on UB’s Financial Aid website, and students can email UB’s Financial Aid Office. Financial aid advisers are available to help students navigate through their unique situations.

Updated June 12, 2020

When will students receive their HEERF award?

When will students receive their HEERF award?

Students anticipating assistance through HEERF are encouraged to enroll in direct deposit to receive their funds without delay. Funds should be available in student bank accounts within two business days from the time the direct deposit transaction is initiated, depending on the financial institution. Students who are not enrolled in direct deposit will have a check mailed to their permanent address. Log in to your HUB Student Center to update your permanent address as needed.

Updated June 10, 2020

How can I receive my refund via direct deposit in my bank account?

How can I receive my refund via direct deposit in my bank account?

Please visit our website for details on how to enroll in direct deposit. It is recommended that you enroll in direct deposit by May 3, 2020 to receive a refund electronically.

Updated April 30, 2020

How can I check if I’m enrolled in direct deposit, or which bank account I set it up with?

How can I check if I’m enrolled in direct deposit, or which bank account I set it up with?

You can make any changes to your direct deposit by logging into the HUB Student Center and then QuikPay. Please visit our website for more information on how to edit your direct deposit information. 

Updated March 25, 2020

Will COVID-related credits affect my UB Presidential Scholarship?

Will COVID-related credits affect my UB Presidential Scholarship?

Presidential Scholarship amounts may have been reduced to reflect COVID-related credits you received from the university.

After COVID-related credits were applied to your student account, your overall cost of attendance is effectively reduced. Therefore, we have adjusted Presidential Scholarship amounts to align to UB’s temporary COVID-related reduction in the cost of attendance. Presidential Scholarship amounts will be adjusted as follows:

  • If a combination of your Presidential Scholarship and other grants and scholarships paid the entire cost of attendance for the spring 2020 semester, your Presidential Scholarship was reduced by an amount equal to credits you received. In this case, your entire cost of attendance is still covered. This scholarship reduction is limited to the spring semester and will have no impact on future fiscal year scholarships
  • If your scholarships and grants did not cover the full cost of attendance, your Presidential Scholarship amount will not be reduced.

For more information on Student Accounts’ COVID Adjustments and Credits, please visit: http://www.buffalo.edu/studentaccounts/student-accounts-covid-19/covid-adjustments.html

For more information about Presidential Scholarships, please contact:

UB Financial Aid
Phone: 716-645-5703
Email: UBscholarships@buffalo.edu
Web: https://financialaid.buffalo.edu/

Updated May 8, 2020

Tax Filing

Now that my student account has been adjusted to reflect spring 2020 COVID credits, are there tax implications if I used a 529 college savings account to pay my spring 2020 bill?

Now that my student account has been adjusted to reflect spring 2020 COVID credits, are there tax implications if I used a 529 college savings account to pay my spring 2020 bill?

If you used a 529 plan and are receiving a refund, you should contact your 529 plan administrator as there may be penalty and tax implications. Each state manages their respective 529 plans slightly differently. For your information, the IRS provides some guidance.

Updated May 8, 2020

refunds

I did not receive the 2019 1098-T statement in the mail. How can I get the information needed to file my taxes?

I did not receive the 2019 1098-T statement in the mail. How can I get the information needed to file my taxes?

The 2019 1098-T forms were mailed by the federal deadline of January 31, 2020 to all students with official university record showing US citizenship or permanent residency. If you did not receive your 1098-T in the mail, you may access it online.  Please visit the web pages below for more information:

1098-T Tuition Statement for Tax forms - instructions and FAQs

Updated March 25, 2020

I am not a US citizen or permanent resident. How can I request a 1098-T form?

I am not a US citizen or permanent resident. How can I request a 1098-T form?

Before we can generate a 2019 1098-T statement for non-resident alien students, you must submit a new W-9S form to UB’s Registrar’s office. The new W-9S form must be submitted and dated after September 30, 2019. After the Registrar’s office processes the form, they will notify Student Accounts. Our goal is to generate your 2019 1098-T statement within 5-10 business days.

When your 1098-T is available online, you will receive a notification from our third-party processor, Educational Computer Systems, Inc. (ECSI), at your UB email.  For more information:

1098-T Tuition Statement for Tax forms (Instructions and FAQs)

W-9S Request for Student's Identification Number (PDF Form)

Updated March 25, 2020