Return Policy

All returns, refunds and exchanges, must be accompanied by the original receipt.

  • Refunds will be issued in the original form of payment as purchased.
  • Merchandise returned within 14 days may be returned/refunded or exchanged.
  • Merchandise returned after 14 days, but within 30 days may be exchanged only.
  • After 30 days, merchandise becomes final sale and is no longer returnable, refundable or exchangeable.
  • No returns/refunds/exchanges on Final Sale items.
  • All merchandise must be returned new and in its original packaging, unused and in resalable condition, except for manufacturer defects.
  • All returns/exchanges are subject to system verification and approval.
  • Items purchased at* may not be returned at the Bulls Team Shop.

*The Bulls Team Shop & are separate entities.

Contact a Professional

Headshot of Jenifer Kern.

Jenifer Kern

Assistant Director for Marketing, Media and Retail


153 Alumni Arena

Phone: 716-645-2976