ISS will continue offering virtual advising. Due to COVID-19 safety measures ISS currently offers pick-up for select document requests. If pick-up is available for your request you will see the option in the specific e-form on UB Global.
Requests that do not require a physical print-out will still be processed electronically. For your convenience, those documents will continue to be sent by email.
ISS is offering virtual drop-in advising and OPT advising throughout the week. Virtual advising for enrolled students and those within one year of graduation can be accessed via Navigate. Refer to our Contact Us page for details on how to use Navigate and for the current advising schedule.
Prior to advising we encourage you to review our website. Answers to your questions may already be here!
If you are approved for OPT and graduated more than 1 year ago Navigate may not work for you. ISS is now offering virtual drop-in advising for students on OPT every Wednesday.
For more information please visit our OPT Virtual Advising page. Please note it will require UBIT login to access.
At this time, we ask that you do not use the ISS address for mailing purposes.
Please complete all necessary steps to change your shipping address from 210 Talbert to a location where you can receive your own mail. For those of you with pending USCIS application, you can use the USCIS Online Change of Address form.
If you are changing your address because you are moving, you must also update your address in HUB (if you are a current student) or submit an Add or Update Contact Information e-form in UB Global (if you are on OPT).
ISS will continue to process all e-forms but processing times will be lengthened for high volume services:
• Curricular Practical Training Requests: 12-15 business days
• 12 month OPT recommendations: 12-15 business days
• STEM OPT recommendations: 12-15 business days
• Extension of Stay requests: 12-15 business days
• Travel signatures: 7-10 business days
Policy guidance for the Fall 2021 semester for F-1 & J-1 students is now available. Visit our FAQ page to learn how current guidance impacts classes and get other updates on COVID-19's impact at UB.
ISS has compiled a list of resources to improve students’ academic, personal, and social experiences during this global health crisis.