Picking up an I-20? Looking for assistance with a complex question? Plan your visit accordingly.
Due to COVID-19 safety measures ISS currently offers pick-up for select document requests. If pick-up is available for your request you will see the option in the specific e-form on UB Global.
At this time an appointment is required to visit ISS. Instructions for making an appointment will only be provided after your document is issued.
Please refer to your e-form request in UB Global for details.
Due to the COVID-19 global health crisis, ISS advisors are working remotely to serve you. We have moved from in-person advising to virtual advising. See our Contact Us page for full details and options.
If you can't find the answer to your question on our website you may need to meet with an International Student Advisor. Frequently discussed topics include:
Any questions or services that require an International Student Advisor should happen during the dedicated advising hours.
1. Log in to UB Global. Click on the blue “LOGIN” button and enter your UBIT Name and Password. Do NOT click on “Administrative Services for University Departments”.
2. F-1 students click on “F-1 Student Services” and J-1 students click on “J-1 Student Services”.
3. F-1 students click on “F-1 Student Services” and select the “Travel Endorsement Request" e-form. J-1 students click on “J-1 Student Services” and select the “Travel Validation Request” e-form.
We recommend that you submit the e-form at least 10 business days before you leave the U.S.