Visit Us

Picking up an I-20? Looking for assistance with a complex question? Plan your visit accordingly.

Document Pick-up

Due to COVID-19 safety measures ISS currently offers pick-up for select document requests. If pick-up is available for your request you will see the option in the specific e-form on UB Global. 

At this time an appointment is required to visit ISS. Instructions for making an appointment will only be provided after your document is issued.  

If you do not make an appointment for pick-up you will not be able to visit ISS.

Appointments are required through July 2021. Please refer to your e-form request in UB Global for details.

Changes Starting August 2nd

As we return to a more normal campus experience while following Summer and Fall guidelines, ISS will no longer require appointments for pick-up. For those requests that require a physical document our office will be open for pick-up:

  • Monday 10 am-12 pm & 2 pm-4 pm
  • Tuesday 10 am-12 pm & 2 pm-4 pm
  •  Wednesday 2 pm-4 pm
  • Thursday 10 am-12 pm & 2 pm-4 pm

Requests that do not require a physical print-out will still be processed electronically. For your convenience, those documents will continue to be sent by email.

Advising Hours

The ISS physical office is open for document pick-up only. For your safety and convenience we offer virtual advising for your immigration-related questions. See our Contact Us page for full details and options.

When do I need to meet with an advisor?

If you can't find the answer to your question on our website you may need to meet with an International Student Advisor. Frequently discussed topics include:

What if I need an updated travel endorsement on my I-20/DS-2019?

Any questions or services that require an International Student Advisor should happen during the dedicated advising hours. 

To request a Travel Endorsement on your I-20/DS-2019

1. Log in to UB Global.  Click on the blue “LOGIN” button and enter your UBIT Name and Password.  Do NOT click on “Administrative Services for University Departments”.

2. F-1 students click on “F-1 Student Services” and J-1 students click on “J-1 Student Services”.

3. F-1 students click on “F-1 Student Services” and select the “Travel Endorsement Request" e-form. J-1 students click on “J-1 Student Services” and select the “Travel Validation Request” e-form.

We recommend that you submit the e-form at least 10 business days before you leave the U.S.

Map and Directions

210 Talbert Hall