MGO 635 Healthcare Operations Management

Dr. Jurriaan De Jong

In this course, we apply operations management tools to examine the health care value chain. In particular we will learn to analyze health care organizations using qualitative and quantitative principles of operations management, and develop solutions to common problems. The course is organized around four key modules: (1) designing health care delivery systems, (2) capacity planning and decision making under uncertainty, (3) process failure, learning and improvement, and (4) innovations in health care.