Customer Service

Person wearing headphones looking at a computer screen.

The Customer Service Program will help students identify and avoid communication breakdowns by incorporating the skills learned from Job Readiness to Career Success, such as critical thinking, problem solving, situational judgment, and being able to communicate effectively in the global community.

Class Schedule, Length & Delivery

Start Date

April 8, 2024

End Date

April 25, 2024    

Times

5:00 - 6:25

Course Delivery

Remote

Qualifications to Start

Before you start this class, you must:
  • Have a High School Diploma or Equivalency
  • Meet minimum TABE Reading (509) and Math (490) scores

Job Information

Career Outlook

According to the Bureau of Labor Statistics, Customer Service Representatives expect a median annual wage of $37,700 or $18.13 per hour.

Customer Service Representatives are categorized as a “bright outlook” occupation which is expected to grow rapidly in the next several years, will have a large number of job openings, or are new and emerging occupations.

What You Will Learn

The Customer Service program will help students to understand the underlying benefits and skills needed to establish team and customer relationships.

The program will address various topics related to customer relations:

  • Basic Customer Service Skills (core principles)
  • Interpersonal Skills, Organizational
  • Communication
  • Computer Skills

Completion and Certifications

Upon successful completion, students earn:

  • Buffalo Educational Opportunity Center Certificate of Completion
  • Customer Service from NRF
Customer service student.

The Buffalo EOC program helped me build my confidence.”

For more information, contact Admissions

Phone

716-645-1900

Email

eoc-admissions@buffalo.edu

If you send an email, please include your last name, first name, and the program in the subject line of your email.