Customer Service

The Customer Service Program will provide unemployed or underemployed, individuals with the skills necessary to obtain a job in entry level customer service positions such as telephone call centers, customer support, help desks, receptionists, front desk clerks, collections, and other backroom positions. The Customer Service program will address various topics related to customer relations: Basic Customer Service Skills (core principles), Interpersonal Skills, Organizational Communication, and Computer Skills.

The program will help students to understand the underlying benefits and skills needed to establish team and customer relationships. The program will help students identify and avoid communication breakdowns by incorporating the skills learned from the Job Readiness To Career Success skills such as critical thinking, problem solving, situational judgment, and being able to communicate effectively in the global community.

2019 Classes Start Soon

Apply now.

Course Schedule

Days & Times

Classes:
TBD
4:30 PM - 8:30 PM

 

Program Length

3 Weeks 

Total hours = 36

Start / End Dates

Fall-Winter

Start: October 2019
End:  December 2019

Spring-Summer

Start: March 2020
End:  April 2020 

 

Earn Your Certificate

Upon successful completion, students receive a Certificate of Completion from the State University of New York.