UPlan Support

For assistance with system functionality or technical support or questions about your account, a dedicated support team is ready to help. Find contact information for system and customer support for troubleshooting and guidance.

On this Page

Submit a UPlan Feature Request

General System Support

If you have questions about:

  • How to login.
  • Exporting reports.
  • General Form navigation questions.
  • General Report navigation questions.

Contact

Business Reporting and Systems
(716) 645-4500
ubs-uplan-support@buffalo.edu

Budget Processing Support

If you have questions about:

  • How do I split an employee’s salary? 
  • When does my budget need to be submitted? 
  • Formulas are incorrect in the system.
  • Reports not showing data.
  • Information not transferring correctly from other systems.
  • How do I use the UPlan tool? 
  • ARPP questions.

Contact

Resource Analysts
General Contact
(716) 645-3922 

Bin Chen
 (716) 645-9185
bchen29@buffalo.edu

Kishanie Fernando
 (716) 645-6272
kishanie@buffalo.edu

Carl Lam
 (716) 645-8979
carllam@buffalo.edu

Find the Liaison for Your Unit

Security Access Support

If you have questions about:

  • What security access do I need? 
  • What organizations should I have access to? 

Contact

Contact your Unit Business Officer to ensure correct access before notifying Resource Planning.