Supervisors' Learning Forum: The Servant as Leader: A Fresh Look at the Servant Leadership Model

According to Greenleaf, “the servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.” The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible.

Servant-leaders score better in terms of productivity and client and employee satisfaction. Everybody can be a leader, because everybody can serve. Servant Leaders help others learn, grow and develop their leadership potential. 

This values-based session introduces participants to the Servant Leadership Model developed by Robert Greenleaf. We discuss the 10 characteristics of a Servant Leader and how these competencies can be applied TODAY to your role as a Leader in your workplace and community.    

Join us in the newly remodeled Landmark Room, Student Union, Room 210, for our session.    

Our presenter is Frank J. Ciccia, Principal with the Illuminare Group, whose major areas of expertise are Leadership/Management Development, Team building, and Executive Coaching.   Frank is also an Assistant Professor in the Executive and Professional MBA programs for the School of Management at UB where he teaches courses in Organizational Behavior, Leadership and Emotional Intelligence.

On this page:

Intended Audience

UB faculty and staff in a supervisory role





Class Schedule and Registration

Log in to UB EDGE to view class dates and register. (Don't have a UB EDGE account? Search for dates on the UB Calendar and email or call 716-645-4459 to register.)

May Also Interest You


Frank J. Ciccia


Illuminare Group

Contact for Questions

Kerry Lynch

Kerry Lynch

Program Coordinator

Organizational Development and Training

Phone: 716-645-4459


The University at Buffalo is committed to providing reasonable accommodations to individuals with any disabilities. If you require accommodations to participate in this session, please contact Organizational Development & Training (OD&T) at (716) 645-4459 or prior to attending the class. Please allow ample time for OD&T to work with the Office of Accessibility Resources to arrange accommodations.