Emphasizing Empathy: An Important Emotional Intelligence Skill
Empathy is an important element of Emotional Intelligence (EI). It can be described simply as “to put yourself in another person’s shoes.” By doing so, you become more aware of the feelings and emotions of other people.
We know emotional intelligence is a critical skill in the workplace. Empathy is a key factor in demonstrating high levels of emotional intelligence when interacting with colleagues and customers. Increasing your ability to be empathetic is shown to build effective leadership skills, drive performance and improve the customer experience. In this virtual session we will define empathy, assess your ability to display empathy and examine some of the actions you can take to sharpen your empathy skills and become more emotionally intelligent.
Learning Outcomes
- Review how empathy is one of the four major components of Emotional Intelligence
- Discover where empathy originates, and why it is so important for both social and workplace relationships
- Increase your self-awareness of your own empathy level through a self-assessment
- Learn the various strategies and actions you can take to increase your empathy
Intended Audience
UB faculty and staff
Prerequisites
None
Fee
Free
Workshop Schedule and Registration
Log in to UB EDGE to view workshop dates and register. (Don't have a UB EDGE account? Search for dates on the UB Calendar and email training@buffalo.edu or call 716-645-4459 to register.)
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Instructor
Susan Steck
Organizational Development and Career Coaching Specialist
Organizational Development and Effectiveness (ODE)
Phone: 716-645-4431
Email: snsteck@buffalo.edu
Contact for Questions
Kerry Gangi
Program Coordinator and Communications Specialist
Organizational Development and Effectiveness (ODE)
Phone: 716-645-4459
Email: training@buffalo.edu
The University at Buffalo is committed to providing reasonable accommodations to individuals with any disabilities. If you require accommodations to participate in this session, please contact Organizational Development and Effectiveness (ODE) at (716) 645-4459 or training@buffalo.edu prior to attending the workshop. Please allow ample time for ODE to work with the Office of Accessibility Resources to arrange accommodations.