Empathy is an important element of Emotional Intelligence (EI). It can be described simply as “to put yourself in another person’s shoes.” By doing so, you become more aware of the feelings and emotions of other people.
We know emotional intelligence is a critical skill in the workplace. Empathy is a key factor in demonstrating high levels of emotional intelligence when interacting with colleagues and customers. Increasing your ability to be empathetic is shown to build effective leadership skills, drive performance and improve the customer experience. In this virtual session we will define empathy, assess your ability to display empathy and examine some of the actions you can take to sharpen your empathy skills and become more emotionally intelligent.
UB faculty and staff