Emphasizing Empathy: An Important Emotional Intelligence Skill

Empathy is an important element of Emotional Intelligence (EI). It can be described simply as “to put yourself in another person’s shoes.” By doing so, you become more aware of the feelings and emotions of other people.

We know emotional intelligence is a critical skill in the workplace. Empathy is a key factor in demonstrating high levels of emotional intelligence when interacting with colleagues and customers. Increasing your ability to be empathetic is shown to build effective leadership skills, drive performance and improve the customer experience. In this virtual session we will define empathy, assess your ability to display empathy and examine some of the actions you can take to sharpen your empathy skills and become more emotionally intelligent.

On this page:

Learning Outcomes

  • Review how empathy is one of the four major components of Emotional Intelligence
  • Discover where empathy originates, and why it is so important for both social and workplace relationships
  • Increase your self-awareness of your own empathy level through a self-assessment
  • Learn the various strategies and actions you can take to increase your empathy 

Intended Audience

UB faculty and staff





Workshop Schedule and Registration

Log in to UB EDGE to view workshop dates and register. (Don't have a UB EDGE account? Search for dates on the UB Calendar and email training@buffalo.edu or call 716-645-4459 to register.)

May Also Interest You


Susan Steck

Organizational Development and Career Coaching Specialist

Organizational Development and Effectiveness (ODE)

Phone: 716-645-4431

Email: snsteck@buffalo.edu

Contact for Questions

Kerry Lynch.

Kerry Gangi

Program Coordinator and Communications Specialist

Organizational Development and Effectiveness (ODE)

Phone: 716-645-4459

Email: training@buffalo.edu

The University at Buffalo is committed to providing reasonable accommodations to individuals with any disabilities. If you require accommodations to participate in this session, please contact Organizational Development and Effectiveness (ODE) at (716) 645-4459 or training@buffalo.edu prior to attending the workshop. Please allow ample time for ODE to work with the Office of Accessibility Resources to arrange accommodations.