Build Relationships and Manage Conflict in the Workplace

Learn to effectively manage conflict and achieve win-win outcomes by utilizing strategies to foster positive relationships and create a positive work environment.

In this full-day class, the Thomas-Kilmann Conflict Mode Instrument is used to identify your dominant conflict management style. Strategies are reviewed to help you effectively manage conflict and reduce the negative impact it can have on you and your colleagues. The class also reveals how you can build positive relationships and create an environment that allows for the exchange of differing ideas where parties feel equally heard, respected, and unafraid to voice dissenting opinions. This class is offered at least once a quarter.

On this page:

Learning Outcomes

  • Build positive relationships
  • Intervene in conflict appropriately while preserving relationships
  • Manage your reactions to conflict
  • Employ a variety of communication techniques and make conflict productive
  • Defuse potential conflict situations

Intended Audience

UB faculty and staff





Class Schedule and Registration

Log in to UB EDGE to view class dates and register. (Don't have a UB EDGE account? Search for dates on the UB Calendar and email or call 716-645-4459 to register.)

May Also Interest You


E. Suzy Shallowhorn

Instructor & Course Developer

Organizational Development & Training

Phone: 716-645-4489


Contact for Questions

Kerry Lynch

Kerry Lynch

Program Coordinator

Organizational Development and Training

Phone: 716-645-4459


The University at Buffalo is committed to providing reasonable accommodations to individuals with any disabilities. If you require accommodations to participate in this session, please contact Organizational Development & Training (OD&T) at (716) 645-4459 or prior to attending the class. Please allow ample time for OD&T to work with the Office of Accessibility Resources to arrange accommodations.