To access your monthly billing statement, please log on to the CitiManager® web portal.
The self-registration link for Cardholders is located just below the text New Users on the CitiManager®home page. Prior to accessing the self-registration link, it is important to have the following information available:
Click to enlarge the screen images in these instructions.
Step 2: Enter account information exactly as it appears on your statement. The account information marked with an asterisk identifies required fields.
Step 3: Select Continue to proceed, Cancel if you need to return to previous screen or Clear if you need to edit the information entered.
Step 4: Once the card details are entered correctly, you will be able to establish a Username and Password.
Username Guidelines: Unique, seven (7) to 50 characters, no special characters, not case sensitive
Password Guidelines: Six (6) to 20 characters, case sensitive, must include one upper and one lowercase alpha and at least one number, special characters and spaces are acceptable, no one identical character consecutively.
Username is locked after 90 days of inactivity and a new Password cannot be the same as the last three (3) passwords created.
Step 5: Select Continue to proceed, Cancel if you need to return to the previous screen or Clear if you need to edit the information entered.
Step 6: Once your Username and Password have been established, you will receive a final review and confirmation screen. The final screen is a confirmation that your self- registration process is complete.
Step 7: Click OK in order to complete your first login and set up your challenge questions as part of Citi’s dual authentication security procedures.
Step 8: Click Save to complete your challenge question setup and access the CitiManager® Cardholder home screen.
After signing on to the CitiManager® home page:
Step 1: Hover the mouse over the Wrench located on the left of the page to access Web Tools and Click on Transaction Management.
Step 2: Click on the link in blue that starts with NYS-P, which is your level of hierarchy.
Step 4: Click on “Search” button to list the statements available for viewing and printing.
Step 5: Click on the account number link to access the desired billing cycle. Click on the “Print Statement” button to print.
The statement format derived from using the Web Tools tab is preferred because the credit card number is masked and the view provides greater transaction detail.
Contact Citi Customer Service:
1-800-248-4553, option 1
224 Crofts Hall
Buffalo, NY 14260-7013
1. Citibank: 800-248-4553
2. PCard Administrator: 716-645-4533